Is your organisation as friendly and welcoming as it can be? We still have a
few places available on this 10 May course
Visitors and users expect it all, and so they should. Competition for their
time is huge after all.
Creating a Customer Centred Service is a one day course for tailored for
staff who need to ensure that their organisation is meeting the expectations
of visitors and users. In a very practical session, you will be supported
in developing or consolidating a user-centred service, exploring real-life
situations and tried-and-tested approaches.
For only £145 plus VAT including all course materials and three months
post-course online support, trainer Jerry Hurst will make sure you come away
with all the skills you need to make sure your organisation stands out from
others. You will learn how to create an excellent customer service; how to
deal positively with difficult customer relations situations; and how each
team member’s contribution is vital to creating a welcoming, accessible and
positive environment.
Don't forget you can book and pay for all your learning on-line so you don’t
miss out on the few places left. Or give me a call if you need more
information or advice. If you are interested but can't spare the time away
from your organisation for training then consider our tailored in-house
package as a low-cost alternative. Normally any of our public programmes
can be tailored to your own situation - just let us know.
We are delighted that Renaissance London is supporting Creating Capacity for
a second year, working with us to ensure there are free places for
Accredited museums available for every course. To find out if your
organisation is eligible do get in touch.
Kind regards,
Lucy Auger
Creating Capacity for Museums, Libraries and Archives
Tel: 079 8565 9425
Email: <mailto:[log in to unmask]> [log in to unmask]
Follow us on Twitter: <http://www.twitter.com/LearningCC> @LearningCC
Web: <http://www.creatingcapacity.org/> www.creatingcapacity.org
Learning programmes to develop confidence
and inspire the profession now and for the future
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