Good morning Samantha,
I was involved extensively as the contract Manager (as a senior executive) in the Initial outsourcing of the IT, HR and Gym services in the Department of the Premier & Cabinet in Victorian Government Australia in 1993.
We were the first to do so in Australia and we also did this as the first government Australian government department operating as a shared service between the department of Premier & Cabinet, Department of Treasury & Finance and the Department of Justice (plus subsidiary departments there under).
As this was back in 1993 and as we had no previous experiences to draw on, certainly became pioneers in outsourcing, shared services and contract management. This also includes all the negatives, misconceptions and political influences as well as the incredible successes.
As the current CEO of Records Solutions (Australia), we provide outsource services for records and document management for various state / local government departments and have done so as a company since 1994.
As l have operated on both sides of the fence, as purchaser and provider of both shared services and outsourced services l can offer you guidance and advice from both perspectives.
I would be pleased to discuss this further with you if you believe l may be of some assistance.
Regards
David Taylor
Chief Executive Officer
Mobile: 0419 369 354
Telephone: +61(03) 9747 3077
Facsimile: +61(03) 9747 6599
Website: www.rs.net.au
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Records Solutions
Helping Manage Information Effectively
A Business of Kramenna Pty Ltd as Trustee for Kramenna Trust
__________________________________________________________________________________________
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-----Original Message-----
From: The UK Records Management mailing list [mailto:[log in to unmask]] On Behalf Of Samantha Dunwell
Sent: Thursday, 24 March 2011 6:35 PM
To: [log in to unmask]
Subject: Outsourcing information and records mgmt work
Has anyone out there (from a Government Department) been through the process of outsourcing information and records management work? This could either be outsourcing to the private sector or utilising the shared services of another government department. This is currently an option that is being considered at the FSA and I'd be interested to hear from anyone else who is either considering this or has been through the outsourcing process.
Many thanks,
Samantha Dunwell
Acting Head of Information & Knowledge Management
Food Standards Agency
York
Email: [log in to unmask]
Tel: 01904 455119
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