Hi Chris,



As part of the sale of Talis Information Ltd (TIL), Talis Engage was retained by Talis Group Ltd (TGL) and therefore the support for this product is with TGL.



We have contacted the TGL Engage Support team and have been advised of the following contact details to obtain support on the Talis Engage product:



Phone – 0121 237 6034

Email – [log in to unmask]



Please note that the support arrangements for the LMS suite of products which have been acquired by Capita are the same as they have been previously, namely:-



Phone - 0870 400 5400

Email – [log in to unmask]

Support portal - https://eu1.salesforce.com/sserv/login.jsp?orgId=00D200000005zTG



If you have any questions or would like any further information please contact your account manager.



Best wishes,



Karen Reece

Head of Sales and Support, Capita Software Services

Knights Court, Solihull Parkway

Birmingham, B37 7YB



Tel - 0870 400 5093

Mobile - 07733 316 024

Email: [log in to unmask]



Part of The Capita Group PLC http://www.captia.co.uk



-----Original Message-----

From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]] On Behalf Of Chris Davies

Sent: 19 April 2011 17:20

To: [log in to unmask]

Subject: Talis Engage Community Information databases



Apologies for this plea for help - not what this list is designed for, but I'm at a loss to know how else to proceed...



It seems as though the search facilities on all the Talis Engage Community Information databases in the UK went offline yesterday - I know that those in Camden, Coventry and Edinburgh are all returning a message "The system is unable to carry out your request due to an unexpected problem..."



So far so mundane, but what is concerning me is the total uncontactability of Talis with regard to this issue - I and my IT colleagues have left several emails and voicemails since Monday afternoon. Apart from a bland "We are looking into this issue" email there has been no response for over 24 hours.



Since their takeover by Capita Talis has changed its fault reporting system to an email-based system, with no "official" phone no. for reporting problems (I am aware of one or two unofficial numbers, but can't raise a response on any...). Has anybody on this list succeeded in speaking to a living person at Talis Engage since yesterday afternoon who is able to shed light on this major problem, or has been able to reassure them that it is being dealt with? And if so could you share your contact information?



Chris Davies

Senior Officer, Libraries Information Service

Culture and Sport

Culture and Environment

London Borough of Camden



Telephone:   020 7974 4013

3rd floor

Holborn Library

32-38 Theobalds Road

London WC1X 8PA



This email and any attachment to it are confidential. Unless you are the intended recipient, you may not use, copy or disclose either the message or any information contained in the message. If you are not the intended recipient, you should delete this email and notify the sender immediately.



Any views or opinions expressed in this email are those of the sender only, unless otherwise stated. All copyright in any Capita material in this email is reserved.



All emails, incoming and outgoing, may be recorded by Capita and monitored for legitimate business purposes.



Capita exclude all liability for any loss or damage arising or resulting from the receipt, use or transmission of this email to the fullest extent permitted by law.