CILIP Training & Development have a few remaining places on Handling enquiries remotely. You can hold yourself a place today with no financial commitment by making a provisional booking. See full details below:
HANDLING ENQUIRIES REMOTELY: EFFECTIVE ENQUIRY ANSWERING BY PHONE AND EMAIL
26 May 2011
With no eye contact, facial expression, body language - and frequently no tone of voice - it's vital to manage communications with the enquirer effectively. The risk of misunderstanding or offence is high. This course uncovers the vital tools and techniques of good remote enquiry practice. Watch introductory video<http://www.cilip.org.uk/interests/video/handling-enquiries-remotely.wmv>.
PROGRAMME HIGHLIGHTS
Avoiding misunderstandings
Handling tricky enquiries
Delivering your answers
Customer care strategies
FULL DETAILS: http://www.cilip.org.uk/jobs-careers/training/pages/handling-enquiries-remotely.aspx
Call or email the training team today [log in to unmask]<mailto:[log in to unmask]> / 020 7255 0560
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