The ticket has been updated and it was a bug with glite/their software that
meant the transfers didn't go to the close SE as expected but external SEs
instead. This should have been fixed now although I'm keeping an eye on
transfers for a while.
John
On 10/03/2011 10:46, John Gordon wrote:
> To get back to the hone issue, should someone be contacting them to talk about sending their jobs to the data instead of pulling data to the jobs?
>
> John
>
> -----Original Message-----
> From: Testbed Support for GridPP member institutes [mailto:[log in to unmask]] On Behalf Of Stephen Burke
> Sent: 10 March 2011 09:56
> To: [log in to unmask]
> Subject: Re: hone jobs WAN overload
>
> Testbed Support for GridPP member institutes [mailto:TB-
>> [log in to unmask]] On Behalf Of Stuart Purdie said:
>> However, if you have supporter access, you can submit it, then jump
>> into it and assign it; but that's not actually an accepted procedure, I
>> don't believe.
>
> I don't know if it's part of the formal process description, but it's a common thing to do and I don't think there's any problem if the submitter knows where the ticket needs to go.
>
> In the UK we also have the ROC/NGI supporters who could reassign things which have wrongly come to us, but in practice they don't seem to take a very active role in dealing with tickets.
>
> Stephen
--
John Bland [log in to unmask]
System Administrator office: 220
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