Testbed Support for GridPP member institutes [mailto:TB-
> [log in to unmask]] On Behalf Of Stuart Purdie said:
> However, if you have supporter access, you can submit it, then jump
> into it and assign it; but that's not actually an accepted procedure, I
> don't believe.
I don't know if it's part of the formal process description, but it's a common thing to do and I don't think there's any problem if the submitter knows where the ticket needs to go.
In the UK we also have the ROC/NGI supporters who could reassign things which have wrongly come to us, but in practice they don't seem to take a very active role in dealing with tickets.
Stephen
|