We have been experiencing problems accessing ACM Digital Library at all using any browser for about 6 months now and wonder if any other sites are experiencing similar problems and id you would you be willing to share with us your access link and the method you use to access ACM – is it Shibboleth, Athens, EasyProxy or some other method. We seem to have been going round in circles for some time now, not getting anywhere. Our university IT department seem to think it is browser related but some people seem to be able to log in using one particular browser whilst other members of staff cannot login in to the database using that same browser. The suppliers have not been able to offer much in the way of assistance and our e-services department are struggling to find a way to make it consistently accessible.
Around May last year our existing EzProxy authentication to ACM began to produce error messages.
We got rid of this by changing the authentication method to Novell iChain, using the URL https://acm.rgu.ac.uk/dl.cfm?coll=portal&dl=ACM which worked OK for several months. Since about November we are having what seem to be re-direct problems.
Basically after entering user name and password, users find that the authentication process never completes.
Firefox provides useful diagnosis: the error message which is given is that the server is redirecting the request for this address in a way that will never complete. The url acm.rgu.ac.uk etc redirects to portal.acm etc which redirects back to acm.rgu.ac.uk perpetually. Other browsers such as IE8 attempt to resolve this interminably, leaving the screen hanging.
We would be grateful to hear from anyone who has experienced similar problems and, hopefully, how you managed to get round this.
Best wishes
Sheila Scott
Sheila Scott (Cataloguer)
The Georgina Scott Sutherland Library
Robert Gordon University
Garthdee Road
Aberdeen
AB10 7QE
email : [log in to unmask]
Tel : 01224 263461
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