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Subject:

Pre and Post Sales Support Administrator at emapsite.com

From:

Liz Scott <[log in to unmask]>

Reply-To:

Liz Scott <[log in to unmask]>

Date:

Tue, 25 Jan 2011 17:20:00 +0000

Content-Type:

text/plain

Parts/Attachments:

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text/plain (51 lines)

Pre and Post Sales Support Administrator at emapsite.com - Hampshire/Berkshire borders
-----------------------------------------------------------------------------------------------------------------

Role: To assist the sales and support teams at a digital mapping company in day to day internal activities, and to handle inbound enquiries from customers.

Key responsibilities will be:

* In-bound call handling and allocation
* Pre- and post-sales telephone support to customers
* Fulfilment of telephone, fax and email sales enquiries 
* Customer account administration using internal customer database

Additional activities might include but not be limited to:

* In-bound email handling
* Support to marketing, suppliers and partners
* Participating in meetings
* Testing website changes

The successful candidate will have the following attributes:

* A friendly telephone manner
* Excellent communication skills and patience when dealing with customers over the phone
* Good administrative skills
* Computer and web literate
* Customer focused
* Capability to work with others as a part of a team
* Quick to learn and capable of working under pressure

Other information:
This is a perfect opportunity for a new, recent or re-entrant to the employment marketplace to gain work experience in a dynamic customer-centric business.  Working as an integral part of the support team to increase effectiveness in customer management and business development you will be instrumental in providing our customers with an exemplary level of service. The primary function of the role is acting as first line support handling telephone enquiries from customers.

What you will get:
* A foot on the ladder into the GI / IT support industry 
* General technical and customer support skills
* An introduction to mapping and GIS tools
* Exposure to a cross section of business practices

Location: Eversley, on the Hampshire/Berkshire border
Term: Permanent
Hours: Full time  
Salary: Dependent on experience 
Holiday entitlement: 25 days pa
Start date: ASAP

Please forward your CV to Liz Scott.

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