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LIS-E-RESOURCES  January 2011

LIS-E-RESOURCES January 2011

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Subject:

Re: unable to access acm

From:

"Sheila Scott (uls)" <[log in to unmask]>

Reply-To:

An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]>

Date:

Mon, 31 Jan 2011 10:47:33 +0000

Content-Type:

text/plain

Parts/Attachments:

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text/plain (96 lines)

Hi Susan, Thank you for your kind reply.  I have sent on your email to our systems team.
Best wishes
Sheila


Sheila Scott (Cataloguer)
The Georgina Scott Sutherland Library
Robert Gordon University
Garthdee Road
Aberdeen
AB10 7QE
email : [log in to unmask]
Tel : 01224 263461

For the latest library news visit our blog: Library Matters



-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Russell, Susan
Sent: 31 January 2011 10:44
To: [log in to unmask]
Subject: Re: [lis-e-resources] unable to access acm

Hi,

We use IP authentication for ACM so currently only offer on-campus access as the connector for our federated search engine stopped working when they updated the platform, the solution for this is currently somewhere between our federated search provider and ACM. We've not had any reported issues with on-campus access, but we are finding the lack of off-campus access a big problem for our users. Our access link is http://portal.acm.org/dl.cfm

I recently asked when they planned to implement Shibboleth authentication and was told "At the moment, we do not support Shibboleth authentication but I believe that this feature would be available later on in the year".

Hope you find a solution soon.

Kind regards,
Susan

Miss Susan Russell
Assistant Academic Librarian
Information and Knowledge Management Team
Library Building
University of Abertay Dundee
Bell Street
Dundee
DD1 1HG
Tel: 01382 308874
Fax: 01382 308877
E-mail: [log in to unmask]

The University of Abertay Dundee is a charity registered in Scotland, No: SC016040
Scotland's leading modern university for psychology research (RAE 2008)


-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Sheila Scott
Sent: 31, January, 2011 10:13
To: [log in to unmask]
Subject: [lis-e-resources] unable to access acm

Apologies for cross-posting. We have been experiencing problems accessing ACM Digital Library at all using any browser for about 6 months now and wonder if any other sites are experiencing similar problems and id you would you be willing to share with us your access link and the method you use to access ACM - is it Shibboleth, Athens, EasyProxy or some other method.  We seem to have been going round in circles for some time now, not getting anywhere.  Our university IT department seem to think it is browser related but some people seem to be able to log in using one particular browser whilst other members of staff cannot login in to the database using that same browser.  The suppliers have not been able to offer much in the way of assistance and our e-services department are struggling to find a way to make it consistently accessible.  This is not the same problem that some sites are experiencing with problems with access after successful login.

Around May last year our existing EzProxy authentication to ACM began to produce error messages.

We got rid of this by changing the authentication method to Novell iChain, using the URL https://acm.rgu.ac.uk/dl.cfm?coll=portal&dl=ACM which worked OK for several months. Since about November we are having what seem to be re-direct problems.

Basically after entering user name and password, users find that the authentication process never completes.

Firefox provides useful diagnosis: the error message which is given is that the server is redirecting the request for this address in a way that will never complete. The url acm.rgu.ac.uk etc redirects to portal.acm etc which redirects back to acm.rgu.ac.uk perpetually. Other browsers such as IE8 attempt to resolve this interminably, leaving the screen hanging.

We would be grateful to hear from anyone who has experienced similar problems and, hopefully, how you managed to get round this.  If you could provide us with details of the link you use to access ACM and any details of how this is set up for both on and off-campus access, we should be most grateful.

Best wishes
Sheila Scott

Sheila Scott (Cataloguer)
The Georgina Scott Sutherland Library
Robert Gordon University
Garthdee Road
Aberdeen
AB10 7QE
email : [log in to unmask]
Tel : 01224 263461

lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn

lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn

Robert Gordon University is The Sunday Times Scottish University of the Year 2011

Robert Gordon University, a Scottish charity registered under charity number SC 013781.

This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender.  Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Robert Gordon University.  Thank you.

lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn

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