We have been having intermittent problems here with Lexis products - this may well explain it.

Thanks
Caroline Thorpe

Caroline Thorpe
Sheffield Hallam University,
Howard Street Sheffield S1 1WB
0114 225 4478
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-----Original Message-----
From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Dominic Benson
Sent: 21 January 2011 15:00
To: [log in to unmask]
Subject: Re: Is anyone having problems with LexisNexis?

I concur with Angela's posting. The same behaviour occurs when I used the same computer but tested LN with a different browser. The latter Shibboleth session was denied. I had to clear out my cookies.

Kind regards,

Dom Benson
--
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Electronic Resources Librarian
Brunel University Library, Uxbridge, Middlesex, UK, UB8 3PH
Tel: +44(0)1895 266143; fax: +44(0)1895 269741

Registered Number: RC000079 -  Company incorporated by Royal Charter (England & Wales)
Company name: Brunel University
VAT no: UK 223 5181 91



-----Original Message-----
From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Chad Nelson
Sent: 21 January 2011 14:38
To: [log in to unmask]
Subject: Re: [JISC-SHIBBOLETH] Is anyone having problems with LexisNexis?

We haven't see this, as we don't have Nexis on shib, but this came
through from another mailing list:
***
From: Angela Donaldson <[log in to unmask]>
To: [log in to unmask]
Date: Thu, 20 Jan 2011 14:47:51 +0000
Subject: LexisLibrary and Shibboleth problems
Dear All,

We have recently started experiencing problems in logging on to
LexisLibrary, using our Shibboleth authentication. If the same person
on logs on to LexisLibrary in relatively quick succession (within a
few hours) but uses different university computers, Lexis will reject
their log on the second time. This has happened to many of our
students (who obviously use a variety of different university pcs) and
also to me - I was able to access it from my staff pc, but not able to
get on a few hours later from our Enquiry Desk pc. My technical
colleagues have tried to explain what they think the problem is, in
layman's terms - they basically think Lexis must have increased their
level of authentication check from Shibboleth, and are rejecting what
they must be interpreting as "suspicious" log in attempts, because
they are coming from a different computer.

We are collating our evidence here to pass on to Lexis, so I thought
it was worth checking if any of you were also experiencing similar
problems and would be happy for me to tell Lexis that it is a wider
problem than just here at NTU.

Many thanks,
Angela
***
Hope that helps
Chad
Chad Nelson
Library Systems Manager & Assistant Web Manager
London Metropolitan University
t: 020 7133 2106
e: [log in to unmask]
Hours: Mon-Thu 8:30a-5:30p; Fri 8:30a-12:30p



On Fri, Jan 21, 2011 at 1:37 PM, Elaine Blair <[log in to unmask]> wrote:
> We have had intermittent problems with users trying to authenticate using
> Shibboleth to LexisNexis over the past week. Some of our users are getting
> the error  message:
>
>
>
> - ShortErrorMessage = The eduPersonTargetedID is null. This is not allowed.
>
>
>
> LexisNexis have said that the problem lies with us. We are only seeing this
> problem with LexisNexis and wonder if anyone else is having a problem?
>
>
>
> Thanks
>
>
>
> Elaine
>
> ---
>
> Elaine Blair
>
> Faculty Librarian Science
>
> University of Strathclyde
>
> Andersonian Library
>
> Curran Building
>
> 101 St. James Road
>
> Glasgow G4 0NS
>
>
>
> Tel: 0141 548 4629
>
> E-mail: [log in to unmask]
>
>
>
> The University of Strathclyde is a charitable body, registered in Scotland,
> number SC015263.
>
>