Unable to understand the subtleties of the paper or stay awake for more than a page of it, I turned gratefully to the Easy Read version:
"Information should not just be from government but from other organisations that can show they give good information that is easy to find and use.... it is important that everyone can get information about health and care services"
The pictures suggest that information will be in a variety of languages, communicated face to face, in easy read format with pictures and for people with sensory disabilities.
If all that means what it says, then not being literate or confident shouldn't be a problem. I suppose it may not mean what it says, however.
Stephen James, Head of Partnerships and Diversity, NHS Ealing, 1 Armstrong Way, Southall, UB2 4SA. Tel: 020 3313 9318. Mobile: 07984 732950 Fax: 020 3313 9618. Email: [log in to unmask]
-----Original Message-----
From: Health of minority ethnic communities in the UK [mailto:[log in to unmask]] On Behalf Of Vijay Patel
Sent: 05 November 2010 11:02
To: [log in to unmask]
Subject: Re: [Fwd: distillation of key points at seventh diversity conference]
Thanks to colleagues for the information
Having just read the NHS paper on " An information Revolution" I
wandered if there was any consideration given to the idea of who is a
consumer when it came to the drafting ?
http://www.dh.gov.uk/en/Consultations/Liveconsultations/DH_120080
In my reading of it , there is little understanding and so whilst on
the one hand we will see those who are IT literate, confident and able
to understand nuanced information being able to use ICT to be
pro-active in managing their health. Where does it leave those who
aren't?
Vijay Patel
Policy Advisor - Child Protection
NSPCC
Weston House
42 Curtain Rd
London EC2A 3NH
tel 0207 825 2543
email: [log in to unmask]
policy web pages: http://nspcc.org.uk/publicaffairs
the NSPCC is incorporated by Royal Charter. Registered in England,
charity number 216401, and in Scotland, charity number SCO37717
-----Original Message-----
From: Health of minority ethnic communities in the UK
[mailto:[log in to unmask]] On Behalf Of Shah Parul
(5K9) Croydon PCT
Sent: 05 November 2010 08:38
To: [log in to unmask]
Subject: Re: [Fwd: distillation of key points at seventh diversity
conference]
As recent DoH documents have highlighted there are very few that
actually communicated effectively and the King's fund also highlighted
this- The health service does not have to compete and there fore ' when
health care practioners approached patients in order to undertake
routine acts of medical care they generally did so in a manner that did
not acknowledge that the patient had a right to exercise a choice' -
poor communication = not able to either be part of your care or make an
informed choice
I do agree with both Raj and David on their observations and hope we can
make a change
Parul Shah
Dietitian for Joint Community for learning Disability Team
Rees House
2 Morland Road
Croydon CR0 6NA
02084056769
-----Original Message-----
From: Health of minority ethnic communities in the UK
[mailto:[log in to unmask]] On Behalf Of Truswell
David (Central and North West London NHS Foundation Trust)
Sent: 04 November 10 17:17
To: [log in to unmask]
Subject: Re: [Fwd: distillation of key points at seventh diversity
conference]
Hi folks
I was there speaking at the same conference that Raj was at about the
outcomes of the Central and North West London NHS Foundation Trust work
as a Focused Implementation Site for the Delivering Race Equality Action
Plan and just want to endorse the points and observations he made. Also
at the conference some very useful articulation of the social history of
minority cultures within the mainstream US culture and some great video
based material that I hope Diversity Rx.org is going to help us all get
access to. Good to hear the US healthcare provider organisations being
to assertive about the importance of diversity as a business priority.
We could use some of that here.
Also well worth making a trip for Baltimore's excellent Reginald F.
Lewis Museum of Maryland African American History & Culture.
Have look at their website - http://www.africanamericanculture.org
Regards
David Truswell
Dementia Implementation Lead
Commissioning Support for London
Tel. 020 7685 6975
Mob. 0779 258 4253
CNWL became a Foundation Trust on 1 May 2007. Foundation Trusts involve
service users, carers, the public, staff and partner organisations in
the way they are run and their future development. If you are interested
in becoming a member of our Foundation Trust please click the link below
for further information or call 0800 0234047.
www.cnwl.nhs.uk/membership.html ________________________________________
From: Health of minority ethnic communities in the UK
[[log in to unmask]] On Behalf Of Raj Bhopal
[[log in to unmask]]
Sent: 04 November 2010 16:22
To: [log in to unmask]
Subject: [Fwd: distillation of key points at seventh diversity
conference]
colleagues, I had the privilege of attending and speaking at the seventh
diversity conference in Baltimore. I spoke about European perspectives.
I thought that list participants might find it helpful to see a
distillate of the learning points from my European perspective, which I
shared with our ethnicity research group here in Edinburgh. If anyone
else has made such a distillate, I would be very glad to read it.
11 learning points from the Diversity Conference Baltimore 2010
1. Cultural competence, with emphasis on communication is big
business
and health care businesses whether small or large are taking it very
seriously.
2. The activity has been driven by CLAS (National Standards for
Culturally and Linguistically appropriate services), a set of standards
led by Office of Minority Health (DHSS), now 10 years old and undergoing
revision. There is special emphasis on communication, translation,
interpretation etc. (Updated standards on the way.)
3. Major academic drive, both research and training.
4. Cultural competency measurement tools available e.g. 85 question
web
based questionnaire designed by Thomas La Veist (COA 360) for hospitals.
5. Professional organisations are involving themselves e.g.
Institute of
Medicine, AMA, American College of Cardiology etc. Cultural competence
is becoming a component of accreditation schemes.
6. Emphasis on leadership and leaders, definitely driven from top
down,
but still massive fragmentation because of pluralistic systems of health
care.
7. A lot of work on describing 'typical' cultures, and on skilling
up staff.
8. Books and literature expanding very fast e.g. Curriculum for
culturally responsive health care (Ring et al), and minority populations
and health (La Veist).
9. Some amazing uses of diversity profiling data e.g. N California
branch of Kaiser Permanente gives patient satisfaction by sex, age, and
racial/ethnic group to individual doctors and this is used to set goals,
adjust bonuses and make partnership decisions. The adjacent branch of
K.P. does not collect such data! (David Newhouse).
10. Diversity Rx.org website and CLAS list (email) are both well
worth
learning about/joining.
11. Issues becoming global with WHA resolution 2008 and WHO Global
Consultation in 2010.
--
Raj
R S Bhopal, Bruce and John Usher Professor of Public Health Public
Health Sciences Section, Centre for Population Health Sciences,
University of Edinburgh, Teviot Place, Edinburgh EH89AG Telephone
(0)1316503216 (switchboard extension 1000), Fax (0)1316506909
Departmental website:
http://www.chs.med.ed.ac.uk
South Asian Health Foundation
http://www.sahf.org.uk
World Congress of Epidemiology 2011 http://www.epidemiology2011.com/
The University of Edinburgh is a charitable body, registered in
Scotland, with registration number SC005336.
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