Hi to you all.
We have a similar problem on Oce supplied EVO 3165, VL 2221s and VP 1055. Similar problem with PDFs taking fifteen minutes plus and have been told it is our network setup, which has students on Novell and staff on Active Directory.
For students, we have split the fleet. VL2221 purely photocopy, EVO 3165 & VP 1055 simply print (unless, of course, it is a PDF ...). Staff usually use VL2221 machines and to my regret, simply have to wait. This has been the state of affairs since install in September 2009.
Last week by chance one of their engineers connected to the 3165 EVO, bypassing our network, and his pdf document still took fifteen minutes to download which he just could not believe, so we have referred it back to Oce again. I don't really hold out much hope, though.
I'd be very interested to know of anyone else who experiences this problem too. Also, how can you constructively let students know in advance about the jpeg fix, without making the equipment seem at fault or not fit?
Kate
-----Original Message-----
From: A general Library and Information Science list for news and discussion. [mailto:[log in to unmask]] On Behalf Of Abigail Barker
Sent: 15 November 2010 13:49
To: [log in to unmask]
Subject: Canon MFD/Printers
Hello all,
we're having terrible trouble with our Canon MFDs and printing pdfs,
which can take anything up to 45 minutes to print. Imagine the fun that
causes in the queues! The MFD model number is iRC4580i
I was wondering if anyone else had experienced the same problem and had
also managed to get an answer out of Canon? At the moment we have a work
around (saving the pdfs as jpegs solves the problems) but more often
than not it's too late to implement this, as the student has already
sent the work to the printer.
Canon have been telling us for over a year that they are working on a
fix, but no sign yet!
Thanks,
Abby
Abigail Barker
E-Resources Librarian
University Campus Suffolk
Waterfront Building
Neptune Quay
Ipswich
Suffolk
IP4 1QJ
Tel: 01473 338704
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