Dear All
I'm sure this has been asked before but I'd like to know what your policies are for refunds. We currently offer a one year refund should a student return an item they have paid for. This seems very generous and causes a number of problems for us!
I'll happily share any feedback I receive.
Thanks
Ellie
Ellie Clark-Webster
Customer Services Manager
Library Services
Frenchay Campus
University of the West of England, Bristol
Coldharbour Lane
Bristol, BS16 1QY
+44(0) 117 32 82399
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