Hi all,
Many thanks for the responses to my email about long overdue library
loans, this has been very useful indeed. Some interesting responses,
particularly regarding blocking electronic resources. Here's a summary
of the points covered below, including our approach at the LSE.
https://docs.google.com/document/pub?id=1K3PMfqTwCgZPfWzcOPco-pxVyWOnxIk
7TJvObGM2CZE
Any questions (or trouble with the link) please ask.
Best,
Alan Bracey
User Services
LSE Library
-----Original Message-----
From: Bracey,A
Sent: 23 September 2010 09:14
To: [log in to unmask]
Subject: Recovering Long Overdue Library Loans
Dear all
I'm writing with the hope of gauging best practice for large academic
libraries regarding long or very overdue loans (e.g. 3 or 4 weeks or
more overdue). This also covers chasing up students who leave without
returning their loans.
I appreciate this is potentially a huge area but would be greatly
interested in replies relating to the following:
* creating deadlines for return - and action taken, e.g. invoicing
* invoicing specifics - are invoices sent out (emailed?) as soon
as a set deadline is reached, or only when a user
has contacted the library?
* blocking accounts i.e. suspending borrowing
* working with your institution's finance department in the case
of failure to return or pay for an item, and action
taken - e.g. preventing graduation
* volume and frequency of automated notices sent through library
management systems (Voyager or others) for long
overdue material
* preventing turnstile access for users with these loans
* suspending alumni privileges (for current and future alumni)
* specific procedures relating to user status - i.e. own students;
external borrowers - and policy over passing
invoices on to external users' own institutions/libraries
* rough success rate - e.g. long overdue material
recovered/replaced/paid for - as a proportion of reminders/invoices
sent
* procedure relating to users with additional services/users with
disabilities
If you could email me directly with any experience, thoughts, ideas or
anecdotes ... I'll collate and post a follow-up email.
Thanks very much in advance!
Alan Bracey
User Services
LSE Library
Please access the attached hyperlink for an important electronic
communications disclaimer:
http://www.lse.ac.uk/collections/planningAndCorporatePolicy/legalandComp
lianceTeam/legal/disclaimer.htm
Please access the attached hyperlink for an important electronic communications disclaimer: http://www.lse.ac.uk/collections/planningAndCorporatePolicy/legalandComplianceTeam/legal/disclaimer.htm
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