> Dear all
> I'm writing with the hope of gauging best practice for large academic
> libraries regarding long or very overdue loans (e.g. 3 or 4 weeks or
> more overdue). This also covers chasing up students who leave without
> returning their loans.
> I appreciate this is potentially a huge area but would be greatly
> interested in replies relating to the following:
> * creating deadlines for return - and action taken, e.g. invoicing
> * invoicing specifics - are invoices sent out (emailed?) as soon
> as a set deadline is reached, or only when a user has contacted the
> * blocking accounts i.e. suspending borrowing
> * working with your institution's finance department in the case
> of failure to return or pay for an item, and action taken - e.g.
> preventing graduation
> * volume and frequency of automated notices sent through library
> management systems (Voyager or others) for long overdue material
> * preventing turnstile access for users with these loans
> * suspending alumni privileges (for current and future alumni)
> * specific procedures relating to user status - i.e. own students;
> external borrowers - and policy over passing invoices on to external
> users' own institutions/libraries
> * rough success rate - e.g. long overdue material
> recovered/replaced/paid for - as a proportion of reminders/invoices
> * procedure relating to users with additional services/users with
> If you could email me directly with any experience, thoughts, ideas or
> anecdotes ... I'll collate and post a follow-up email.
> Thanks very much in advance!
> Alan Bracey
> User Services
> LSE Library
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