This is a great question Emma
We have licence agreements for most of our e-resources but no service level agreements as such. I'd also be interested to hear if/how other libraries have implemented them, as we've had access issues in the past (with one publisher in particular).
Good luck in your investigations!
Kind regards, Melanie
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Melanie Atkinson
Information Specialist - Tellus Team
Schlumberger, High Cross, Madingley Road, Cambridge, CB3 0EL, UK.
Tel: +44 (0)1223 325288
[work hours: 08.30-12.30]
Registered Name: Schlumberger Oilfield UK Plc
Registered Office: Victory House, Churchill Court, Manor Royal, Crawley, West Sussex, RH10 9LU
Registered in England and Wales No. 4157867
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Emma Brewer
Sent: 23 September 2010 09:29
To: [log in to unmask]
Subject: [lis-e-resources] Service Level Agreements ?
Hi All,
I've recently been tasked with drawing up Service Level Agreements with our key suppliers of library material (initially e-resources, journals and books.) I thought a useful starting point would be to find out whether any other institutions have SLA's with their suppliers?
I'd therefore be really interested in hearing from any of you that have SLA's in place. I'd be equally interested to hear from those who don't; is it something that is on the agenda or is it something that has never been seen as necessary?
So far in my quest to find an example, I've only managed to track down a couple of SLA's for library services or service/maintenance contracts for photocopiers /PCs etc ; not a single SLA for suppliers of library materials / resources.
I'd be really grateful for any comments from institutions, purchasing consortia and suppliers alike on this subject. I'm happy to receive comments / feedback off list if you feel that some of the information may be sensitive.
I look forward to hearing from you.
Kind regards
Emma Brewer
Supplier Liaison Administrator
Charles Seale-Hayne Library
University of Plymouth
[log in to unmask]<mailto:[log in to unmask]>
Direct line : 01752 587144
lis-e-resources is a UKSG list - http://www.uksg.org/serials
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lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
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