Hi Mark,

Feedback from UCL is that it's definitely frustrating that in many cases 
JSTOR now shows non-JSTOR content at the top of journal home pages.  (We 
have all but one of the collections, so that aspect isn't such a problem 
for us.) 

Our link resolver (SFX) links to non-JSTOR articles do appear, but 
they're somewhat buried, two clicks after the journal home page.  It's 
annoying that they don't appear in the journal issue page (after a 
single click).  Let me know if you'd like an illustration of this.

Best wishes,
Catherine

Mark Williams (JISC) wrote:
> Hi all,
>
> the comments over the last few days concerning the new JSTOR interface clearly highlight a number of the discovery problems which JISC has been looking at in some recent studies: 
> http://www.jisc.ac.uk/publications/programmerelated/2010/improvingresourcediscovery.aspx
>
> I'm looking to organise a discussion with JSTOR to cover recent comments - so any further observations are gratefully received. I suspect that the issue is as much about the communication of the changes  as it is about the actual substantive nature of them.
>
> Hope that helps
>
> Mark
>
> Mark Williams
> JISC Collections
> T - 02030066042
> M - 07891601909
> E - [log in to unmask]
> Blog: http://access.jiscinvolve.org
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Chad Everett Hutchens
> Sent: 25 August 2010 23:39
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] JSTOR - changes to interface
>
> After reading Mike's latest message, I realize that my earlier message may have come off as belittling the complaints about JSTOR...I think it came off the wrong way.  I simply meant that I don't have any complaints to add that haven't already been mentioned.  I was just trying to make a suggestion that might help folks a little bit.  Not a silver bullet, but better than nothing I hope.
>
> --
> Chad Hutchens
> Electronic Resources Librarian
> University of Wyoming Libraries
> Dept 3334, 1000 E University Ave.
> Laramie, WY 82071-2000
> Ph: (307) 766-5560
>
>
> ________________________________
> From: Mike Poulin <[log in to unmask]>
> Reply-To: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]>
> Date: Wed, 25 Aug 2010 13:53:54 -0600
> To: <[log in to unmask]>
> Subject: Re: [lis-e-resources] JSTOR - changes to interface
>
> I was thinking about the response a little and decided to comment more
> clearly.
>
> It is not just complaining -  Jstor dramatically changed the model which had
> been to limit the searches to content held by subscribers to all content.
> They knew from my conversations with their own support staff that it was
> likely to be problematic and that many libraries would have concerns.  They
> did so the week before we and many other sites begin classes.  One more
> thing to deal with in an already stressed environment.
>
> They dump our users unexpectedly into dead ends where they have not
> implemented Open URL for archived titles so there is no clear path for the
> users to get access to the content and suggest that users should contact
> their libraries.  Classes haven't even begun and I have had 2 encounters
> with frustrated students who cannot decipher the messages.
>
> msg -
>
> You do not have access to this item.
> Login<http://www.jstor.org/action/showLogin?redirectUri=/stable/3088160>or
> check our access
> options. <http://www.jstor.org/page/info/about/archives/access.jsp>
>
> Follow the link you get -
>
>   Search
>
>    Options for Access to JSTOR
>
>    JSTOR is available at more than 6,000 participating
> institutions<http://about.jstor.org/participate-jstor/participants>
>    .
>
>    *If you are affiliated with a participating institution and are unable to
>    access content in JSTOR:*
>    - You may need to login at your library first. Check the list of
> participating
>       institutions
> <http://about.jstor.org/participate-jstor/participants>for a login
> link, visit your library's web site, or contact your library for
>       assistance.
>       - Your institution may not license the specific
> collection<http://about.jstor.org/content-collections>that contains
> the article. Check with your library for help locating this
>       article through another source.
>
>    *If you are not affiliated with a participating institution:*
>    - We have a geographic
> list<http://about.jstor.org/participate-jstor/participants/us>of
> participating institutions, to help you find a participating library
> near
>       you. Many libraries offer walk-in access to electronic databases.
>       - Many articles in JSTOR are also available for
> purchase<http://about.jstor.org/support-training/help/publisher-sales-service>or
> available through individual
>       subscriptions <http://about.jstor.org/individual-subscriptions> with
>       participating publishers.
>
>  Not very helpful and while not intentionally designed to do so - implies
> that users should pressure libraries to add collections.
>
> The links outbound are almost worse
>
> -  In some cases - off-campus users will lose the proxy configuration due to
> the methods they have used to create links - not getting to content that we
> pay for.
>
> - other cases - they prompt the user for payment. (we tend to not like that)
>
> When you call the support desk - they don't suggest the limit flags which
> Chad suggested even though I specifically asked if there were ways to limit
> the searches to those sections.  If how to do this is the documentation - I
> did not find it - though with the new design - it is hard to find a lot of
> the support materials in the new website.
>
> They link out to Google Scholar - which might be fine - but our OPEN URL
> resolver is not always activated by our users so users are lead out of the
> library site and don't find our resources that we pay so much for.
>
> Anyway - I found sympathetic staff at Jstor to talk with but the timing of
> the release is such that it seems unlikely they will be able to implement
> changes before the start of school.  My earlier note was trying to make sure
> enough of us put pressure on Jstor so they would reconsider the direction
> which they had gone.  From discussions with their staff - I believe that I
> am not the only one who was unhappy so am pleased that we are giving them
> constructive feedback to improve the product.
>
> Mike
>
> ---------------------------------------
> Mike Poulin
> Digital Resources Librarian & Coordinator of Digital Initiatives
> Colgate University Libraries
> 13 Oak Drive
> Hamilton, NY 13346
> 315-228-7025
> fax: 315-228-7934
> [log in to unmask]
>
>
> On Wed, Aug 25, 2010 at 1:07 PM, Chad Everett Hutchens <[log in to unmask]>wrote:
>
>   
>> Rather than just complain about the JSTOR changes, here's a short-term
>> workaround that may or may not help.
>>
>> It takes users to the advanced search page and excludes external content
>> links as well as limits the search to content your users can access.  Until
>> they make some changes on their end, this may help a bit.
>>
>> http://www.jstor.org/action/doAdvancedSearch?&acc=on&wc=off
>>
>> --
>> Chad Hutchens
>> Electronic Resources Librarian
>> University of Wyoming Libraries
>> Dept 3334, 1000 E University Ave.
>> Laramie, WY 82071-2000
>> Ph: (307) 766-5560
>>
>>
>> ________________________________
>> From: KIRA HAIMOVSKY <[log in to unmask]>
>> Reply-To: An informal open list set up by UKSG - Connecting the Information
>> Community <[log in to unmask]>
>> Date: Wed, 25 Aug 2010 08:22:08 -0600
>> To: <[log in to unmask]>
>> Subject: [lis-e-resources] JSTOR - changes to interface
>>
>> I absolutely agree with Mike and very disappointed with the new interface.
>> JSTOR is by default an ARCHIVAL database, so practically EVERY title
>> starts now with years that are NOT covered by Jstor (only for external
>> links) and it creates problems right there.
>> The years that are not covered by JSTOR should be on the side or at the
>> end.
>> Also, it should not be JSTOR's business to send users to their librarians
>> asking for journal subscriptions.
>>
>> On the old interface we could see the list of all available collections
>> and the titles in each of them, and also the collections that our
>> institution is subscribed to.
>> What happened to this feature?
>> I hope they take into account our concerns and make necessary changes.
>>
>> Kira Haimovsky
>> Head, Serials & Electronic Resources Dept
>> Fordham University Libraries
>> 441 E. Fordham Rd
>> Bronx, NY 10458
>> tel: 718-817-3534
>> fax: 718-817-3530
>> [log in to unmask]
>>
>>
>>
>>
>>
>> Mike Poulin <[log in to unmask]>
>> Sent by: An informal open list set up by UKSG - Connecting the Information
>> Community <[log in to unmask]>
>> 08/25/2010 08:12 AM
>> Please respond to
>> An informal open list set up by UKSG - Connecting the Information
>> Community <[log in to unmask]>
>>
>>
>> To
>> [log in to unmask]
>> cc
>>
>> Subject
>> JSTOR update - changes to interface
>>
>>
>>
>>
>>
>>
>> There were major changes to the interface - not all to the better in my
>> opinion.
>>
>> Items which I was unhappy to see were:
>>
>> 1. Searching now includes all content - subscribed or not - by default.
>> That means on our campus - users are getting citations to materials we
>> don't
>> have the Jstor collection and titles we have no current subscription to -
>> just the archive.  Very different from previous implementations and while
>> it might
>> have been out there - I don't remember getting any advanced notice this
>> would happen.
>>
>> 2. For titles in the archive which we don't have access to - they don't
>> provide links to our link resolver which leaves the user not understanding
>> what happened - except there is a message encouraging them to contact
>> their
>> librarian to subscribe.
>>
>> For sites with few collections - I suspect this is an even bigger concern.
>> I indicated my displeasure to several Jstor staff members and encourage
>> you
>> to do so as well.
>>
>>
>>
>> lis-e-resources is a UKSG list - http://www.uksg.org/serials
>> UKSG groups also available on Facebook and LinkedIn
>>
>>
>> lis-e-resources is a UKSG list - http://www.uksg.org/serials
>> UKSG groups also available on Facebook and LinkedIn
>>
>>     
>
> lis-e-resources is a UKSG list - http://www.uksg.org/serials
> UKSG groups also available on Facebook and LinkedIn
>
>
> lis-e-resources is a UKSG list - http://www.uksg.org/serials
> UKSG groups also available on Facebook and LinkedIn
>
> lis-e-resources is a UKSG list - http://www.uksg.org/serials
> UKSG groups also available on Facebook and LinkedIn
>
>
>   

-- 
Mrs. Catherine Sharp
E-Journals Librarian
Periodicals Section
UCL Library Services
University College London
Gower Street
WC1E 6BT

Tel: +44 (0) 20 7679 7380 (internal: 37380)
E-mail: [log in to unmask]



lis-e-resources is a UKSG list - http://www.uksg.org/serials
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