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JISC-SHIBBOLETH  July 2010

JISC-SHIBBOLETH July 2010

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Subject:

Re: Edina/SDSS SP "timeout"?

From:

Sara Hopkins <[log in to unmask]>

Reply-To:

Discussion list for Shibboleth developments <[log in to unmask]>

Date:

Thu, 1 Jul 2010 12:29:31 +0100

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (218 lines)

Hi again,

I forgot to say in my earlier message; I can understand why people post "is it 
just me?" messages, but if you're having a problem with a particular SP then 
it's a good idea to raise a support call with the SP in question.

Regards,

Sara
SDSS Support Team

On 01/07/2010 11:46, Alistair Young wrote:
> IPV6 was mentioned ages ago Mike so it's prolly not an issue now as you
> say. Would be good if SDSS could comment. They're normally very helpful.
>
> Alistair
>
>
> --
> mov eax,1
> mov ebx,0
> int 80h
>
>
>
>
> On 1 Jul 2010, at 11:39, Michael White wrote:
>
>> > If your network is broadcasting a bum IPV6 route
>> I asked one of our network guys about this – he replied:
>> I wouldn't have thought that IPv6 would cause this. IPv6 is a kernel
>> module that debian loads by default, ready for when the world finally
>> sees the light.
>> I can turn it off if you like, but it will require a reboot of each
>> server.
>> So, we turned it off and tried again – no change – still timing out
>> before I get redirected back to my IdP (in Firefox, Opera, and IE) –
>> of course, the computing world is full of caches and other nasty
>> surprises so I can’t guarantee anything, but it looks like, if it is
>> an IPv6 issue, it isn’t at our end . . . .
>> Thoughts anyone? Anything else we can investigate at this end? Anyone
>> from SDSS lurking and want to comment?
>> Anyone else concerned about this, or “is it just me” ;-)
>> Cheers,
>> Mike
>> Michael White
>> eLearning Developer
>> eLearning Liaison & Development (eLD)
>> 3V3a, Cottrell
>> University of Stirling
>> Stirling SCOTLAND
>> FK9 4LA
>> Email: [log in to unmask] <mailto:[log in to unmask]>
>> Tel: +44 (0) 1786 466877
>> Fax: +44 (0) 1786 466880
>> http://www.is.stir.ac.uk/aboutis/teams/aldt/eld.php
>> *From:* Discussion list for Shibboleth developments
>> [mailto:[log in to unmask]] *On Behalf Of *Alistair Young
>> *Sent:* 01 July 2010 09:46
>> *To:* [log in to unmask]
>> <mailto:[log in to unmask]>
>> *Subject:* Re: Edina/SDSS SP "timeout"?
>> It's not a browser thing Mark. It's been slow for us for a very long
>> time on all browsers. When I asked about it, apparently there's
>> something about the federation WAYF and IPV6. If your network is
>> broadcasting a bum IPV6 route, that will cause the delay, while it
>> tries to follow the route, fails and falls back to normal IP. Not sure
>> if that's still the case though.
>> Alistair
>>
>> --
>> mov eax,1
>> mov ebx,0
>> int 80h
>>
>>
>> On 1 Jul 2010, at 09:40, Mark Williams (JISC) wrote:
>>
>>
>> Hi all,
>> I’ve had no problems under firefox and IE8 but Safari doe seem to be
>> playing up.
>> Mark
>> *From:* Discussion list for Shibboleth developments
>> [mailto:[log in to unmask]] *On Behalf Of *Dominic Benson
>> *Sent:* 01 July 2010 09:34
>> *To:* [log in to unmask]
>> <mailto:[log in to unmask]>
>> *Subject:* Re: Edina/SDSS SP "timeout"?
>> No, not just you two. I think I’m seeing the same issue when hitting
>> NFO, ie: a very long lag before being prompted to authenticate, or a
>> complete and utter failure:
>> https://sp.edina.ac.uk/nfo/Shibboleth.sso/WAYF/UKFederation?providerId=https://shibsles.brunel.ac.uk/idp/shibboleth
>> “Safari can’t open the page
>> “https://sp.edina.ac.uk/nfo/Shibboleth.sso/WAYF/UKFederation?providerId=https://shibsles.brunel.ac.uk/idp/shibboleth”
>> because the server where this page is located isn’t responding.”
>> Yesterday NFO authenticated okay for me.
>> regards,
>> Dom Benson
>> --
>> [log in to unmask] <mailto:[log in to unmask]>
>> Electronic Resources Librarian
>> Brunel University Library, Uxbridge, Middlesex, UK, UB8 3PH
>> Tel: +44(0)1895 266143; fax: +44(0)1895 269741
>> *From:* Discussion list for Shibboleth developments
>> [mailto:[log in to unmask]] *On Behalf Of *Michael White
>> *Sent:* 01 July 2010 09:20
>> *To:* [log in to unmask]
>> <mailto:[log in to unmask]>
>> *Subject:* Re: [JISC-SHIBBOLETH] Edina/SDSS SP "timeout"?
>> Thanks Alistair,
>> It's the same for us Mike.
>> So is it just “you and I” or are others having problems . . . . ?
>> I seem to remember something about IPV6 being a problem.
>> Hmmm, not my area of expertise, but I’m guessing this is something at
>> their end?
>> I can’t help but find it a little ironic that, following our Shib IdP
>> upgrade, all our services are running smoothly and responding
>> instantly except for these 2 which are operated by SDSS (AFAIK), one
>> of whose roles is to help all of us to get our systems up and running
>> properly ;-).
>> Anyone on the list responsible for these services able to comment? It
>> looks to me like the delay is at your end – is that the case? Anything
>> I can do at my end to fix it? It would be good if we could get these
>> services responding in a timely fashion J
>> Cheers,
>> Mike
>> Michael White
>> eLearning Developer
>> eLearning Liaison & Development (eLD)
>> 3V3a, Cottrell
>> University of Stirling
>> Stirling SCOTLAND
>> FK9 4LA
>> Email: [log in to unmask] <mailto:[log in to unmask]>
>> Tel: +44 (0) 1786 466877
>> Fax: +44 (0) 1786 466880
>> http://www.is.stir.ac.uk/aboutis/teams/aldt/eld.php
>> *From:* Discussion list for Shibboleth developments
>> [mailto:[log in to unmask]] *On Behalf Of *Alistair Young
>> *Sent:* 30 June 2010 14:04
>> *To:* [log in to unmask]
>> <mailto:[log in to unmask]>
>> *Subject:* Re: Edina/SDSS SP "timeout"?
>> It's the same for us Mike. I seem to remember something about IPV6
>> being a problem.
>> Alistair
>>
>> --
>> mov eax,1
>> mov ebx,0
>> int 80h
>>
>> On 30 Jun 2010, at 12:32, Michael White wrote:
>>
>> Hi folks,
>> Here’s one of those “is it just me?” questions/issues . . .
>> Following our recent upgrade to Shib 2, I’m tweaking/testing all our
>> links to Shib protected resources. I’ve noticed an issue with access
>> to NewsFilm Online and Statistical Accounts of Scotland.
>> Using the SP supplied WAYFless URLs, which for us are:
>> https://sp.edina.ac.uk/nfo/Shibboleth.sso/WAYF/UKFederation?providerId=https://idp.shibboleth.stir.ac.uk/shibboleth
>> https://target.sdss.ac.uk/statacc/Shibboleth.sso/WAYF/UKFederation?providerId=https://idp.shibboleth.stir.ac.uk/shibboleth
>> - these work, but seem to take “forever” to get access – I just timed
>> trying to access NFO via the first link and it was nearly 90 seconds
>> before I got redirected back to our IdP. Access to SAS is almost as
>> bad, with it taking 75 seconds before I was redirected back to our
>> IdP. These kinds of delays generally suggest something, somewhere
>> waiting for something to happen, that isn’t – so everything just hangs
>> until the wait “times out” .
>> I’ve tried this from a couple of different machines, using a variety
>> of browsers, with the same results .
>> I don’t know if these sites usually take this long to respond as I
>> don’t use the services myself (my role in all this is just to keep the
>> IdP running!) – I also don’t know if these slow responses are a
>> consequence of our recent upgrade or not. I’ve certainly not received
>> complaints from library staff or students relating to these resources
>> in the past, but that doesn’t mean there hasn’t been a problem! And
>> 95% of our resources are now running via our Shib 2 IdP without issues.
>> So, just wondering what other’s experiences of Shibboleth access to
>> these services is? Is it just me, or are others experiencing some kind
>> of timeout issue with these SPs?
>> Cheers,
>> Mike
>> Michael White
>> eLearning Developer
>> eLearning Liaison & Development (eLD)
>> 3V3a, Cottrell
>> University of Stirling
>> Stirling SCOTLAND
>> FK9 4LA
>> Email: [log in to unmask] <mailto:[log in to unmask]>
>> Tel: +44 (0) 1786 466877
>> Fax: +44 (0) 1786 466880
>> http://www.is.stir.ac.uk/aboutis/teams/aldt/eld.php
>> ------------------------------------------------------------------------
>> The Sunday Times Scottish University of the Year 2009/2010
>> The University of Stirling is a charity registered in Scotland, number
>> SC 011159.
>> ------------------------------------------------------------------------
>> The Sunday Times Scottish University of the Year 2009/2010
>> The University of Stirling is a charity registered in Scotland, number
>> SC 011159.
>> ------------------------------------------------------------------------
>> The Sunday Times Scottish University of the Year 2009/2010
>> The University of Stirling is a charity registered in Scotland, number
>> SC 011159.
>

Sara Hopkins
-- 
Sara Hopkins
SDSS Support Team
EDINA, University of Edinburgh

The University of Edinburgh is a charitable body, registered in Scotland, with 
registration number SC005336.

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