Hi
We are using the same agency for a further 3 years, we also used them the previous 3 years. So may speak to you Paul in 3 years time. :-)
thanks
dean
On 10 Jun 2010, at 13:08, K Fearon wrote:
> I would be interested to know how many people have an ongoing relationship with an agency.
>
> Kriss
>
> -------------------------------------------------------------------------
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> University of York, UK 9-5.15, Mon-Fri http://www.york.ac.uk/weboffice/
>
> Visit the Communications web pages at www.york.ac.uk/communications
> and www.york.ac.uk/news-and-events
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> http://www.york.ac.uk/docs/disclaimer/email.htm
>
> On Thu, 10 Jun 2010, Paul Boag wrote:
>
>> Absolutely! Any half decent agency should offer this buts it's amazing
>> how many do not and how many clients do not want it.
>>
>> Thanks,
>> Paul
>> - - - - -
>> Tel: 07760 123 120
>> Sent while on the move, so please forgive the curtness and typos.
>>
>> On 10 Jun 2010, at 12:34, James Morley <[log in to unmask]> wrote:
>>
>>> Wouldn't any half decent design company be offering these sorts of
>>> catch-ups anyway to keep you friendly and hence keep your future
>>> business?
>>>
>>> We have worked with our main design company and technology supplier
>>> at three levels which embrace the full spectrum of this - we have
>>> done a major relaunch including full redesign and new CMS; we are
>>> doing incremental enhancements which build in new elements but also
>>> general upgrades (for example code and SEO changes to keep things up
>>> to date with latest developments/requirements); and then ad hoc more
>>> reactive bug fixes.
>>>
>>> Fundamentally I totally agree that it's a much better approach to do
>>> little and often, and a big benefit is that as the whole digital
>>> space moves on (whether underlying technology or end user
>>> expectations), if you have broken out of the cycle of major upgrades
>>> you'll be in a much better position to be responsive.
>>>
>>> My 2p, and a second vote of support!
>>>
>>> James
>>>
>>> ----------------------------------------------------------------------
>>> James Morley [log in to unmask]
>>> Website Manager Tel. +44 (0)20 8332 5759
>>> Royal Botanic Gardens, Kew www.kew.org
>>> ---
>>> --------------------------------------------------------------------
>>>
>>>
>>>
>>>
>>> ________________________________
>>>
>>> From: Managing institutional Web services [mailto:WEBSITE-INFO-
>>> [log in to unmask]] On Behalf Of Paul Boag
>>> Sent: Thursday, June 10, 2010 12:20 PM
>>> To: [log in to unmask]
>>> Subject: Re: A different way of working with web designers
>>>
>>>
>>> Thanks Richard!
>>> Finally somebody who doesn't think I am mad :-)
>>>
>>> Also let me be clear - I am not actually talking about a retainer
>>> so the accounts department does not need to get twitchy about long
>>> term commitments.
>>>
>>> I am talking about a series of one off meetings which might lead
>>> to additional fixed price projects if required. At any stage the
>>> institution can cease scheduling meetings at no lose of income.
>>> There is zero commitment or risk to the institution.
>>>
>>> Also because each meeting will only cost a low figure (for sake
>>> of argument let's say £120) then it won't necessarily need lots of a
>>> pproval. Hell you could pay that our of petty cash ;-)
>>>
>>> Thanks,
>>> Paul
>>>
>>> - - - - -
>>> Paul Boag [ Co-Founder of Headscape and Boagworld ]
>>> headscape.co.uk | <http://boagworld.com> boagworld.com
>>> tel: 07760 123 120
>>> twitter: @boagworld
>>>
>>> On 10 Jun 2010, at 12:11, "Evans, Richard"
>>> <[log in to unmask]> wrote:
>>>
>>>
>>>
>>> Whilst I can identify with all the views so far, I can't see
>>> why Paul's model couldn't work. We (a faculty, not the whole
>>> university) have a maintenance contract with the company that
>>> supplies our CMS. We've worked with this company for 9 years, and
>>> the contract has provided a steady flow of incremental improvements
>>> at the technical level.
>>>
>>>
>>>
>>> Similarly, we have contracts (more like retainers) in place
>>> with our advertising and print agencies - not for one-off design
>>> projects, but for ongoing work that involves regular design reviews.
>>>
>>>
>>>
>>> I see no reason why such arrangements couldn't also be
>>> applied to the web design process.
>>>
>>>
>>>
>>> Richard Evans
>>>
>>> Web Manager
>>>
>>> Lancaster University Management School
>>>
>>> Tel: +44 (0)1524 510747
>>>
>>> http://www.lums.lancs.ac.uk/ <http://www.lums.lancs.ac.uk/>
>>>
>>> http://twitter.com/LancasterManage <http://twitter.com/LancasterManage
>>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> From: Managing institutional Web services [mailto:WEBSITE-
>>> [log in to unmask]] On Behalf Of Glenn Herbert
>>> Sent: 10 June 2010 11:46
>>> To: <mailto:[log in to unmask]> [log in to unmask]
>>> Subject: Re: A different way of working with web designers
>>>
>>>
>>>
>>> Hi Paul,
>>>
>>>
>>>
>>> I would add that having Web Designers in house does make this
>>> approach potentially viable. We've been thinking about applying some
>>> Agile techniques in tailoring our homepage design to our current
>>> marketing priorities, for instance. If we didn't have the design
>>> resources in team, I think it would be more difficult to use a
>>> design company in this way, potentially due to our tender processes
>>> and (more importantly) justifying any ad hoc, per hour costs from a
>>> design house.
>>>
>>>
>>>
>>> All the best,
>>>
>>>
>>>
>>> Glenn
>>>
>>>
>>>
>>> Glenn Herbert
>>>
>>> Web Development Officer
>>>
>>> Leeds Metropolitan University
>>>
>>> On Thu, Jun 10, 2010 at 11:11 AM, William Mackintosh < <mailto:[log in to unmask]
>>>> [log in to unmask]> wrote:
>>>
>>> Hello Paul,
>>>
>>> Having gone through various budget rounds, an observation is
>>> that accountants like to see a one-off costed project that will be
>>> delivered in its entirety within a given financial year. They
>>> dislike an ongoing maintenance fee because of the long-term
>>> commitment i.e. they see a hidden cost of ownership - initial
>>> project + X years of maintenance whereas they would prefer to deal
>>> with a one-off lump sum.
>>>
>>> I am not defending the above - merely making an observation.
>>>
>>> Best wishes,
>>> Bill.
>>>
>>>
>>>
>>> On 10/06/2010 10:11, Paul Boag wrote:
>>>
>>> That is interesting Kriss. I would have thought a small
>>> ongoing expenditure would be much easier to get approval for than a
>>> large project.
>>>
>>> On 10 June 2010 10:07, K Fearon < <mailto:[log in to unmask]> [log in to unmask]
>>>> wrote:
>>>
>>> That's an interesting approach.
>>>
>>> I think at least one reason this kind of thing happens less
>>> in HE is due to budgeting arrangements: a redesign can be treated
>>> (and funded) like a single one-off project and there may not be the
>>> money/time for ongoing work.
>>>
>>> Kriss
>>>
>>>
>>> ---
>>> ----------------------------------------------------------------------
>>> Web Coordinator HB30 Tel: (01904) 434682
>>> Fax: 434685
>>> University of York, UK 9-5.15, Mon-Fri <http://www.york.ac.uk/weboffice/
>>>> http://www.york.ac.uk/weboffice/
>>>
>>> Visit the Communications web pages at <http://www.york.ac.uk/communications
>>>> www.york.ac.uk/communications
>>> and <http://www.york.ac.uk/news-and-events> www.york.ac.uk/news-and-events
>>>
>>> <http://www.york.ac.uk/docs/disclaimer/email.htm> http://www.york.ac.uk/docs/disclaimer/email.htm
>>>
>>>
>>>
>>> On Thu, 10 Jun 2010, Paul Boag wrote:
>>>
>>> Hey guys,
>>> Marieke has just published a post I have written for the IWMW
>>> blog...
>>>
>>> <http://iwmw.ukoln.ac.uk/blog/2010/2010/06/plenary-6-time-to-hire-a-web-design-agency/
>>>> http://iwmw.ukoln.ac.uk/blog/2010/2010/06/plenary-6-time-to-hire-a-web-design-agency/
>>>
>>> To be honest this is a bit of a personal one born out of my
>>> own frustrations
>>> really. I would be very interested to hear your thoughts on
>>> it. Although I
>>> work in this way with many of my commercial clients it
>>> doesn't seem to
>>> happen in HE and I am interested why.
>>>
>>> Thanks,
>>> Paul
>>> - - - - -
>>> Paul Boag [ Co-Founder ]
>>> H E A D S C A P E
>>> m: 07760 123 120
>>>
>>>
>>>
>>>
>>>
>>> --
>>> William Mackintosh
>>> Web Manager
>>> University of York
>>> Tel: 01904 434878
>>>
>>> Visit the new Communications web pages
>>> at <http://www.york.ac.uk/communications> www.york.ac.uk/communications
>>>
>>> and <http://www.york.ac.uk/news-and-events> www.york.ac.uk/news-and-events
>>>
>>
--------------
Dean Hale
Web Development Manager
University of Sunderland
w: http://www.sunderland.ac.uk
t: +44 (0) 191 515 2424
f: +44 (0) 191 515 2904
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