Hi,
Just a quick question for anyone who has so far tried a roaming or roving enquiry service.
We have just started a trial during our busiest hours, but we are getting a disappointing level of take up from our readers, who almost hide when they see us coming! I am wondering if anyone else found that this sort of service got off to such a slow start, and whether things picked up or not?
We are using regular Help Point staff, wearing a red library lanyard & ID card, and carrying a clipboard with 'Ask Me' in red.
Any tips or reassurance would be much appreciated.
Thank you.
Sue Grant
Team Leader, Public Services
Mile End Library
Queen Mary, University of London
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