Dear Sandra,
I have not laid out the exact details of this particular case, because I
do not believe that a public forum is the right place to discuss
individual customers' matters in detail.
The complications in this (singular) case have been caused because of
miscommunications between the library supplier and the customer, on
which we as a publisher have no influence. It is in the characteristic of
using a subscriptions agent that payment terms and cancellation
conditions are agreed with the supplier, and this is where the
misunderstandings occurred. We have been in correspondence with
Glasgow Caledonian University, and have clarified the situation. If you
have further questions, please contact me directly, but I believe you
can understand that we will not discuss customers' subscription (and
cancellation) details in a public forum.
Thank you very much,
Annika Lindemann
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