Hello
I'd be interested to know whether any other libraries have lost Shibboleth
access to Informa journals since the migration to the new Atypon platform
last month. St George's disappeared from the list of UK Higher Education
institutions which means our users are currently unable to access Informa
journals off-site.
I contacted Informa tech support who requested our Entity ID (aka the URL of
our Shibboleth server), which I supplied. They told me that it wasn't
recognised by their system and must be incorrect (it isn't). My problem has
now been referred to Atypon and is being dealt with by the "development
team", which would suggest that it isn't going to be fixed quickly.
Shibboleth worked perfectly prior to the migration, so I can't understand
why something so fundamental is proving to be such a problem. I'm wondering
whether we are on the only Informa customers unfortunate enough to be
experiencing this? I can only see 13 HE institutions listed with working
Shibboleth access at the moment, so there must be some more of you out there!
Thanks,
Kelly
Journals Librarian
St George's, University of London
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
|