Paul raised some interesting points.
I am curious, do airlines do the same thing when we change our details? What about Amazon? When a customer changes their billing address do they ask or worry about these questions? What about when they enter a different billing address than their postal address? Do they question whether that is illegitimate and ask the customer if they are in the midst of an amicable divorce or if they are sending secret presents to a friend?
I would be hugely aggrieved if I was subjected to any questions about my marital status if I and my wife (who may have kept her maiden name) had separate homes or separate accounts and someone was trying to ascertain whether we have an amicable separation and who do our kids go to on a weekend especially because I asked to change my address.
A codeword or a secure online form might be a way around the issues paul raised.
However we need to have a basic level of trust otherwise we as a society and as an organisation would break down. Yes, mistake will be made and viscious people will take advantage of that trust but that is why justice hunts them down remorsely and punishes them to the full extent of the law.
I would rather have a local authority trying to do the right thing than waiting impassively.
Best
Lawrence
Lawrence Serewicz
Information Governance Project Manager
Durham County Council
----- Original Message -----
From: This list is for those interested in Data Protection issues <[log in to unmask]>
To: [log in to unmask] <[log in to unmask]>
Sent: Thu Nov 19 10:56:59 2009
Subject: Re: [data-protection] Sharing change of address
Everyone seems agreed that a single contact should be able to update all of
a council's address records, but Doreen makes the key point: "when people
phone in we advise them ...". I would go further and ask people whether
that was their wish.
I'm all for councils being helpful and straightforward, but I would be very
unhappy if the propagation of a change of address throughout the council
took place without the individual being carefully consulted (as some have
suggested on the basis of an e-mail or answerphone message), for three
reasons:
1) It is conceivable that I might legitimately have two different addresses
for my business with the council. (For example, the council may need to
know where I really live, but if it's a block of flats where post gets
stolen I may want to use a different address for receiving crucial
documents. I may be a buy-to-let landlord, with the bills for one address
going to a different address, etc, etc.) I can see a considerable potential
for getting it wrong if the council does a blanket update without checking.
2) Many addresses that the council holds against an individual name will
actually relate to more than one person. If a family is splitting up one
parent may be staying put while the other moves, and the kids could even be
going to a third address. Which addresses would be changed?
3) The change of address could be temporary. If I'm moving out for three
months while the house gets gutted and rebuilt, I won't thank the council
for changing every single record it has of me - including the one which
indicates which school catchment area I live in, just before I have to make
a secondary school application.
So, customer-centric, minimise hassle approach: yes please! Make
assumptions about how I want my data handled, and don't check with me:
recipe for potential disaster.
Paul Ticher
0116 273 8191
22 Stoughton Drive North, Leicester LE5 5UB
----- Original Message -----
From: "Broom, Doreen" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Wednesday, November 18, 2009 3:02 PM
Subject: Re: Sharing change of address
> Although we are one Data Controller though we obtain information for
> specified purposes and therefore can't automatically share with other
> Departments. However, at this Council when people phone in we advise them
> that this will update their change of address details to other Departments
> in order that the information is accurate. Don't think we have had any
> objections yet.
>
> -----Original Message-----
> From: This list is for those interested in Data Protection issues
> [mailto:[log in to unmask]] On Behalf Of Scourfield, Brenda
> Sent: 18 November 2009 13:05
> To: [log in to unmask]
> Subject: Re: Sharing change of address
>
> Yes, maybe I used 'sharing' in the wrong context, as it would only be one
> data controller.
>
>
>
>
> Brenda Scourfield
> Team Leader,
> I.T.
> Pembrokeshire County Council,
> County Hall,
> Haverfordwest.
> SA61 1TP
>
> 01437 775380
>
>
>
>
> -----Original Message-----
> From: This list is for those interested in Data Protection issues
> [mailto:[log in to unmask]] On Behalf Of Bell, Neil
> (Information
> Officer)
> Sent: 18 November 2009 12:51
> To: [log in to unmask]
> Subject: Re: [data-protection] Sharing change of address
>
> Not really a answer but I would suggest that it is the duty of the LA
> (data controller) to keep all personal information accurate and up to
> date (Principle 4) and the data subject has actively informed the data
> controller of a change of circumstances.
>
> Regards
>
> Neil
>
>
> -----Original Message-----
> From: This list is for those interested in Data Protection issues
> [mailto:[log in to unmask]]
> Sent: 18 November 2009 12:38
> To: [log in to unmask]
> Subject: [data-protection] Sharing change of address
>
> Has anyone any comments to make on the following. Customer rings LA call
>
> centre and tells them they have moved (either within the area or out of
> the
> LA's area) we then contact other depts such as housing, libraries,
> leisure
> centres etc so that if they are registered with them they can update
> their
> records.
>
> I suggest asking for permission to share when taking the change of
> address
> details.
>
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