Apologies for Cross Posting
Final booking deadline approaching - BOOK YOUR PLACE NOW!
Career Development Group – North Eastern Division
and
University College & Research Group – Northern
offer the following course on Wednesday the 2nd of December 2009
10-4pm
Striving towards excellent Customer Service
We all strive for excellent customer service in our libraries and this event will
focus on best practice and ways forward. Elizabeth Oddy and David Errington
from Newcastle University Library will introduce ‘Welcome to Excellence’ as one
methodology that can be used. Following on from this Erika Gavillet from the
University’s Medical Library will talk about the concept of customer journeying.
In the afternoon Janice Hall will speak on how Newcastle City Library
approached the Customer Service Excellence award. Throughout the day
there will be plenty of opportunities for networking, questions and discussing
best practice.
To reserve a place, please contact Michelle Walker, 27 Cherrytree Gardens,
Low Fell, Gateshead, NE9 6TY
Email: [log in to unmask]
Cheques made payable to ‘Career Development Group North Eastern Division'
All bookings must be finalised before the 18th of November.
Lunch is included. Please let us know if you have any dietary or disability
related requirements.
Location: Newcastle University, Robinson Library, Room 152. Access Code: W
£47 for CILIP (CDG and UCR) members (personal & institutional) (Includes
refreshments, lunch and VAT)
£52 for non CILIP or CDG/UCR members (Includes refreshments, lunch and VAT)
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