I am interested in feedback from the list - may be from early implementers
of RFID, on how they are managing their support contracts for RFID hardware
as equipment becomes older and is not faulty but in need of maintenance. Its
becoming noticeable that the daily regular use of this equipment in public
environments leaves it less reliable.
My experience is that RFID suppliers are not keen to offer advice for
maintaining equipment but will not call out to maintain equipment which is
unreliable due to wear (only for an additional charge). They will of course
call for faults.
In my opinion if RFID take up is to continue then it needs to remain
efficient and problem free before it fails.
What is the experience of other library customers?