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LIB-RFID-UK  November 2009

LIB-RFID-UK November 2009


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Re: Self-service holds/requests


Moffatt Linda <[log in to unmask]>


Discussion List for RFID in Libraries <[log in to unmask]>


Thu, 19 Nov 2009 09:52:21 -0000





text/plain (80 lines)

Cornwall has been operating self service since 2007 and we have put our

holds out on public shelving since then.

We simply put a slip of laminated paper with customers surname and last

4 numbers of library card bar code in the book and put on shelf spine

down so that the title is not visible. By laminating the paper, you can

reuse the slips as the details wipe off.

No problems so far.


Linda Moffatt

Library Manager

St Austell Library & St Dennis Library

Library Service

Cultural Services

Cornwall Council

01726 64634

mobile 07967340903

email [log in to unmask]


St Austell Library 2 Carlyon Road St Austell

PL25 4LD


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-----Original Message-----

From: Discussion List for RFID in Libraries

[mailto:[log in to unmask]] On Behalf Of Smith Marjorie

Sent: 18 November 2009 09:42

To: [log in to unmask]

Subject: Self-service holds/requests

In Cambridgeshire, along with the introduction of RFID terminals for

issue and return at some of our larger libraries we have also started to

put customer holds on open shelves in order to enable self-service here

as well.  Mindful of privacy issues we wrap the items in plain paper and

write the customer's name on the spine for ease of identification.

So far we have had no complaints about privacy but quite a few about

wasting paper on the wrappers; staff also find the process more

time-consuming than the simple insertion of bookmark style slips that we

used when the process was mediated at a staff desk. 

We'd be interested to hear of the experiences, good and bad of other

library services who have adopted self-service for holds.

Thank you

Marjorie Smith 

System Manager 

Cambridgeshire County Council 

Libraries Archives and Information 

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