Cornwall has been operating self service since 2007 and we have put our
holds out on public shelving since then.
We simply put a slip of laminated paper with customers surname and last
4 numbers of library card bar code in the book and put on shelf spine
down so that the title is not visible. By laminating the paper, you can
reuse the slips as the details wipe off.
No problems so far.
St Austell Library & St Dennis Library
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St Austell Library 2 Carlyon Road St Austell
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From: Discussion List for RFID in Libraries
[mailto:[log in to unmask]] On Behalf Of Smith Marjorie
Sent: 18 November 2009 09:42
To: [log in to unmask]
Subject: Self-service holds/requests
In Cambridgeshire, along with the introduction of RFID terminals for
issue and return at some of our larger libraries we have also started to
put customer holds on open shelves in order to enable self-service here
as well. Mindful of privacy issues we wrap the items in plain paper and
write the customer's name on the spine for ease of identification.
So far we have had no complaints about privacy but quite a few about
wasting paper on the wrappers; staff also find the process more
time-consuming than the simple insertion of bookmark style slips that we
used when the process was mediated at a staff desk.
We'd be interested to hear of the experiences, good and bad of other
library services who have adopted self-service for holds.
Cambridgeshire County Council
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