For UK customers, I think you need to phone or email their support in the
Netherlands. The email is [log in to unmask] and the phone is 0031 20
485 3767
Lizz
On Wed, 30 Sep 2009 09:29:06 -0400, Aken, Stephanie
<[log in to unmask]> wrote:
>Try 1-888-437-4636, option 1. The email address for the States is
[log in to unmask]; however, they have a new system now for
receiving questions, and I have been waiting for a couple of days now to hear
back from a simple claim request.
>
>
>Stephanie Nicely Aken, Electronic Resources Coordinator, University of
Kentucky Libraries
>William T. Young Library
>University of Kentucky
>500 S. Limestone
>Lexington, KY 40506-0456
>phone: (859) 257-0500, ext. 2050
>fax: (859) 257-0508
>[log in to unmask]
>
>
>-----Original Message-----
>From: An informal open list set up by UKSG - Connecting the Information
Community [mailto:[log in to unmask]] On Behalf Of Barbara
Pope
>Sent: Wednesday, September 30, 2009 9:14 AM
>To: [log in to unmask]
>Subject: Re: [LIS-E-RESOURCES] ScienceDirect access problems
>
>I could not find a tech support phone number and we do not subscribe to
>this product. Here is there page where they have a tech support problem
>report form.
>
>http://www.sciencedirect.com/science?
_ob=MiamiCommentURL&_method=comment&_acct=C000050221&_version=1&_u
rlVersion=0&_userid=10&md5=35de5c36da5433e32b1b3357b12a114c
>
>Barbara M. Pope
>Pittsburg State University
>Pittsburg KS 66762
>
>> Hello
>> Is anyone else having problems with Elsevier ScienceDirect?
>> We have had intermittent problems over last week or so. Down again this
>> morning...and then up again a few minutes later. This is not just at
>> journal level but at
www.sciencedirect.com<http://www.sciencedirect.com>
>> home page level.
>> The error message is numbered as SD-008, with an instruction to contact
>> the Help Desk with no indication of how to do so.
>> We're not getting any help from Elsevier - one response so far suggested
>> it was a problem with IE when the user was actually using Firefox!
>> Not a good time for this to happen.
>>
>> Thanks
>> Sandra
>>
>> Sandra Morris
>> Electronic Information Development Officer
>> Subject Support & E-Library Team,
>> Information Services,
>> Hugh Owen Library,
>> Aberystwyth University,
>> Aberystwyth,
>> Ceredigion, SY23 3DZ
>> ====================================
>> Email: [log in to unmask]
>> Phone: 01970 621892
>> FAX: (01970) 622404
>>
>> Tîm Cynorthwywyr Pwnc ac E-Lyfrgell,
>> Gwasanaethau Gwybodaeth,
>> Llyfrgell Hugh Owen,
>> Prifysgol Aberystwyth,
>> Ceredigion, SY23 3DZ
>> ====================================
>> Ffon: 01970 621892
>> ====================================
>>
>>
>> lis-e-resources is a UKSG list - http://www.uksg.org/serials
>> UKSG groups also available on Facebook and LinkedIn
>>
>>
>
>lis-e-resources is a UKSG list - http://www.uksg.org/serials
>UKSG groups also available on Facebook and LinkedIn
>
>lis-e-resources is a UKSG list - http://www.uksg.org/serials
>UKSG groups also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
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