Hi Sarah
We've been having the same problem - OCLC thought they had managed to
fix it last week but we asked them to reopen the call after the weekend,
when it was clear it was still playing up. AFAIK they are still looking
into it: our last update from them was yesterday, when they said they
had several sites affected, so it's possible they are investigating your
report too even though they haven't responded
Cheers
Judy Taylor
Librarian, Electronic Services
The Robert Gordon University Library
Georgina Scott Sutherland Library
Garthdee Road
ABERDEEN
AB10 7QE
tel: (01224-26)3473
The Robert Gordon University is the best modern university in the UK (The Times Good University Guide 2009)
The Robert Gordon University, a Scottish charity registered under charity number SC 013781.
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-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information
Community [mailto:[log in to unmask]] On Behalf Of Taylor,
Sarah
Sent: 17 September 2009 11:27
To: [log in to unmask]
Subject: [LIS-E-RESOURCES] Remote access to NetLibrary
Hi all,
Apologies for sending this to the list, but we are having difficulties
accessing NetLibrary off-campus via OpenAthens - it's just not working!
I've sent a message to OCLC but they haven't even managed to respond
yet, so thought I'd see if anyone else is having any problems, and if
so, if you've managed to get any sort of response from OCLC...
Thanks in advance.
Best wishes,
Sarah
Sarah Taylor
Electronic Resources Librarian
Library
University of Bolton
Deane Road
Bolton
BL3 5AB
01204 903099
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UKSG groups also available on Facebook and LinkedIn
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