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Welcome to Effectiveness Bank alerts, a service provided by the Drug and Alcohol Findings project to
alert you to recent evaluation studies and reviews with important practice implications.
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THE POWER OF WALKING IN THE CLIENT'S SHOES
Placing staff in their clients' shoes through role-play exercises was the key tactic in this
national US treatment improvement programme which more than halved waiting times and increased
retention without limiting patient numbers. Major question mark: how typical were the services?
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