CILIP Training & Development are pleased to announce our November and December courses.
Don't forget - CILIP members receive up to 40% discount on all CILIP training.
ESSENTIAL SKILLS FOR LIS STAFF
1 & 2 DECEMBER 2009, LONDON
Ideal for those new to working in a library or information service or as a refresher, this two-day course covers the core skills needed from basic enquiry handling skills, to cataloguing and classification, to library management and promoting your service. A popular CILIP course that will book fast!
PROGRAMME HIGHLIGHTS
* Understanding your role
* Keeping order: controlled language indexing and thesaurus construction
* Library databases
* Managing your time
* Dealing with difficult users
FULL DETAILS:
http://www.cilip.org.uk/training/training/2009/libinfo/essentialskills.htm
SUPPORTING FAMILY LEARNING
25 NOVEMBER 2009, LONDON
This course will explore family learning and identify practical methods for supporting it in libraries. Understand what the benefits are to children, their carer's and society as a whole and discover the strategies and methods for planning and evaluating family learning projects in your library.
PROGRAMME HIGHLIGHTS
* The role of family learning: what it is, its benefits and barriers to learning
* Librarians role: supporting effective learning
* Policy, planning and evaluating learning activities
FULL DETAILS:
http://www.cilip.org.uk/training/training/2009/childyoung/supportingfamilylearning.htm
HANDLING ENQUIRIES REMOTELY: EFFECTIVE ENQUIRY ANSWERING BY PHONE AND EMAIL
17 NOVEMBER 2009, LONDON
Responding to enquiries by phone or email, we are deprived of almost all the clues we take for granted face-to-face. With no eye contact, facial expression or body language it's vital to manage communications with the enquirer effectively. Designed for experienced enquiry handlers, this highly practical course demonstrates the special techniques needed in managing and operating a remote enquiry service.
PROGRAMME HIGHLIGHTS
* Setting up and running your service
* Handling tricky enquiries
* Delivering your answers
FULL DETAILS:
http://www.cilip.org.uk/training/training/2009/libinfo/Handlingenquiriesremotely.htm
CUTTING-EDGE INTERNET SEARCH TECHNIQUES
24 NOVEMBER 2009, LONDON
With practical examples and a hands-on approach throughout the day, this popular CILIP course will help you discover the most appropriate ways to find relevant materials, ensuring you use the Internet as effectively and efficiently as possible when dealing with enquiries.
PROGRAMME HIGHLIGHTS
* Searching the Internet: the winning mindset
* Search engines and directories
* Future technologies and search interfaces
FULL DETAILS:
http://www.cilip.org.uk/training/training/2009/ict/cuttingedgeInternetsearchtechniques.htm
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