Hi,
we have had intermittent problems for a week or so at Huddersfield - the ScienceDirect FAQ site says to try later if that error is displayed!
We are guessing it is getting overloaded with all of the UK doing inductions at the same time?
It is certainly not IE!
Graham
Graham Stone
Electronic Resources Manager/ Repository Administrator
CSB 5/23
Computing and Library Services
University of Huddersfield
Queensgate
Huddersfield
HD1 3DH
Tel. +44(0) 1484 472042
Fax. +44(0) 1484 473167
http://www.hud.ac.uk/cls/
http://eprints.hud.ac.uk/
________________________________________
From: An informal open list set up by UKSG - Connecting the Information Community [[log in to unmask]] On Behalf Of Ian Jennings [[log in to unmask]]
Sent: 30 September 2009 11:06
To: [log in to unmask]
Subject: Re: [LIS-E-RESOURCES] ScienceDirect access problems
No reported problems with SD here.
I wonder whether there is a tie-in with the SCOPUS unavailability reported this morning on another list.
Ian Jennings
Leeds University Library
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Sandra Morris [ssm]
Sent: 30 September 2009 11:00
To: [log in to unmask]
Subject: [LIS-E-RESOURCES] ScienceDirect access problems
Hello
Is anyone else having problems with Elsevier ScienceDirect?
We have had intermittent problems over last week or so. Down again this morning...and then up again a few minutes later. This is not just at journal level but at www.sciencedirect.com<http://www.sciencedirect.com> home page level.
The error message is numbered as SD-008, with an instruction to contact the Help Desk with no indication of how to do so.
We're not getting any help from Elsevier - one response so far suggested it was a problem with IE when the user was actually using Firefox!
Not a good time for this to happen.
Thanks
Sandra
Sandra Morris
Electronic Information Development Officer
Subject Support & E-Library Team,
Information Services,
Hugh Owen Library,
Aberystwyth University,
Aberystwyth,
Ceredigion, SY23 3DZ
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Email: [log in to unmask]
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Tîm Cynorthwywyr Pwnc ac E-Lyfrgell,
Gwasanaethau Gwybodaeth,
Llyfrgell Hugh Owen,
Prifysgol Aberystwyth,
Ceredigion, SY23 3DZ
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