Thanks Sarah and Mark.
We are using a temporary username/password to get logged on in the
meantime - the "meantime" being several months so far.
Looking forward to news from IHS.
Paul
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information
Community [mailto:[log in to unmask]] On Behalf Of Mark
Williams (JISC)
Sent: 18 August 2009 10:16
To: [log in to unmask]
Subject: Re: [LIS-E-RESOURCES] Technical Indexes Info4Education again!!
Hi Paul, Sarah,
I'll be putting out a release from IHS about these issues on this list
over the next couple of days but in the mean-time can anyone having an
issue with IHS email me directly with details?
Many thanks
Mark Williams
JISC Collections
London Office
1st Floor
Brettenham House South
5, Lancaster Place
London WC2E 7EN
Tel: 02030066042
Mob: 07891601909
Email: [log in to unmask] <mailto:[log in to unmask]>
Blog: http://access.jiscinvolve.org/ <http://access.jiscinvolve.org/>
<http://access.jiscinvolve.org/>
________________________________
From: An informal open list set up by UKSG - Connecting the Information
Community on behalf of Taylor, Sarah
Sent: Tue 18/08/2009 9:16 AM
To: [log in to unmask]
Subject: Re: [LIS-E-RESOURCES] Technical Indexes Info4Education again!!
Hi Paul,
It is incredibly frustrating. I met with our IHS rep last week who told
me that they are working on a resolution that's currently in test phase,
and she was confident that it should be sorted soon, although she
couldn't give me any timescale. I've been chasing this issue regularly.
It's probably not much help, but we've been issued with a separate URL,
username and password for off-camous use (we've had IP address access
enabled for on-campus) and that seems to have helped most of our users
access the service. We're quite lucky in that we have a relatively small
number of users for this resource so we've been able to target people.
Interestingly, our usage statistics don't seem to have gone down much if
at all during this period; I suppose we've just been lucky! It's no
substitute for fully working access though.
Best wishes,
Sarah
Sarah Taylor
Electronic Resources Librarian
Library
University of Bolton
Deane Road
Bolton
BL3 5AB
01204 903099
[log in to unmask]
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information
Community [mailto:[log in to unmask]] On Behalf Of Paul
Stainthorp
Sent: 17 August 2009 17:49
To: [log in to unmask]
Subject: Re: [LIS-E-RESOURCES] Technical Indexes Info4Education again!!
Dear all,
I was surprised to find that there still appears to be no resolution to
this state of affairs, more than one month on - extremely frustrating.
Paul
Paul Stainthorp | Electronic Resources Librarian
The Great Central Warehouse University Library University of Lincoln,
Brayford Pool, LINCOLN, LN6 7TS, UK
Tel: +44 (0)1522 88 6193
Fax: +44 (0)1522 88 6047
Email: [log in to unmask]
Website: www.library.lincoln.ac.uk
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information
Community [mailto:[log in to unmask]] On Behalf Of Liam
Earney
Sent: 07 July 2009 16:05
To: [log in to unmask]
Subject: Re: [LIS-E-RESOURCES] Technical Indexes Info4Education again!!
Dear Nadine,
JISC Collections is still trying to get that information out of IHSTI
itself.
I can assure you we are as frustrated as you are.
Kind regards,
Liam
Nadine Edwards wrote:
>
> Lorraine,
>
> We at University of Greenwich are still having problems with IHS
> Technical Indexes. We were told by them that there is a problem
> between the Eduserv/UK Federation server and thet there are
> intermittent problems. We had to supply them with our IP range in
> order to gain access. It would be useful if the community could be
> informed about what is happening beacuse it is very frustrating trying
> to explain this to our users. IHS should be sending out updates to the
> community rather than waiting for people to contact them when there is
> a problem. No one seems able to help resolve this.
>
> Best wishes
> Nadine
> ____________________________________
> Nadine Edwards
> Senior Academic Services E-Librarian
> Dreadnought Library
> University of Greenwich
> Old Royal Naval College
> Park Row
> London, SE10 9LS
> Tel. 020 8331 9781
> Email: [log in to unmask]
> http://uoglibrary.blogspot.com
> ________________________________________
> From: An informal open list set up by UKSG - Connecting the
> Information Community [[log in to unmask]] On Behalf Of
> Lorraine Estelle [[log in to unmask]]
> Sent: 02 July 2009 10:21
> To: [log in to unmask]
> Subject: Re: [LIS-E-RESOURCES] Technical Indexes Info4Education
again!!
>
> Dear Mark
>
> We will take this matter up with Technical Indexes.
>
> Regards
> Lorraine
> JISC Collections
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the
> Information Community <[log in to unmask]>
> To: [log in to unmask] <[log in to unmask]>
> Sent: Thu Jul 02 10:16:07 2009
> Subject: [LIS-E-RESOURCES] Technical Indexes Info4Education again!!
>
> Hi
>
> Anybody else still having problems with Technical Indexes? We are
> accessing via our OpenAthens and have still had a temporary username
> and password since March - I am testing outside our network on a
> laptop with mobile broadband. Was supposed to be fixed - but hey no :
> same old screens, same 'intermittent' old error messages. It looks
> like a cookie as well to set a WAYF screen for what should be a
> straightforward OpenAthens login.
>
> As our blog shows, access seems to be up and down more regularly well
> than- well, a Technical Indexes service:
>
> http://eresource.wordpress.com/2009/06/26/downtime-tommorrow-accessing
> -i hs-indexes-info4education-and-construction-information-service-cis/
> http://eresource.wordpress.com/2009/06/01/temporary-problems-accessing
> -i hs-indexes-info4education-and-construction-information-service-cis/
> http://eresource.wordpress.com/2009/03/23/info4educationcis-temporary-
> si
> te/
> http://eresource.wordpress.com/2008/11/21/access-to-cis-and-ihs-techni
> ca
> l-indexes-through-athens/
>
> I am being told by IHS there is still an intermittent fault and they
> are still talking to Eduserv - yet this is a JISC resource that is
> significantly expensive - so I would be right in expecting a better
> service than this as part of our agreement, wouldn't?
>
> Many thanks
> Mark
>
> Mark Brown
> Electronic Services Librarian
> Library and Learning Resources
> Birmingham City University
> 0121 331 5291
> Electronic Services:
> http://library.bcu.ac.uk/frameEgateways.htm
> Troubleshooting Form:
> http://library.bcu.ac.uk/trouble.htm
> Electronic Resources Blog
> http://eresource.wordpress.com/
> http://www.twitter.com/mcbjazz
> "If you don't make mistakes, you're not trying hard enough!"
> -Charlie Parker
>
>
>
> lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG
> groups also available on Facebook and LinkedIn
> ________________________________ University of Greenwich, a charity
> and company limited by guarantee, registered in England (reg. no.
> 986729). Registered office:
> Old Royal Naval College, Park Row, Greenwich, London SE10 9LS.
>
> lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG
> groups also available on Facebook and LinkedIn
>
--
Collections Team Manager
JISC Collections
Bettenham House
5 Lancaster Place
London
WC2E 7EN
Email: [log in to unmask]
Tel: 020 3006 6002
Mobile: 07817 030 934
lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups
also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups
also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
|
