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DATA-PROTECTION  July 2009

DATA-PROTECTION July 2009

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Subject:

Re: Updating banking information

From:

"J.S.M.Whitaker" <[log in to unmask]>

Reply-To:

J.S.M.Whitaker

Date:

Thu, 2 Jul 2009 20:52:10 +0100

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (203 lines)

And my recent (on-going) experience is that my mobile phone provider, a bank
and a credit card issuer changed my address, issued a card and made a
balance transfer on the strength of a telephone call.  To be fair to them
the thief appears to have quite a few personal and card details which
surprised me.  Indeed it seems certain (to me) that they must have access to
data from a firm with which I have done business using the credit card in
question.

Only the realisation by telephone staff in two of those organisations that
my full names were unlikely to belong to someone with a strong African
accent led them to make checks with me direct.

Given that I am pretty careful with my data, this has been a further
warning.

Regards

Jim

=========================================================== 
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Rhona Kingett
Sent: 30 June 2009 9:17
To: [log in to unmask]
Subject: Re: [data-protection] Updating banking information

Similarly my experience, also having recently moved home, is that my
telephone banking service took the instruction over the phone without any
"written and signed instructions" required.

Rhona
 


Rhona Kingett
Information Governance
B4 New Walk Centre
Leicester
 
Tel 0116 252 7024
Internal Tel 297024
 
 


>>> "Bradshaw, Phillip" <[log in to unmask]> 29/06/2009 16:57 >>>
My experience, having recently moved home, is that they no longer accept
"written and signed instructions" without the provision of additional
security information either by phone or via the internet.


Phillip Bradshaw

Information Manager
Clerk to the Council

Room CY4B, County Hall

EMail: [log in to unmask] 

Phone:         029 2087 3346
Mobile :        07890 265987 

Fax:              029 2087 3349

Mae Cyhoeddi Cynnar yn Codi Canfod Cadarnhaol Proactive Publishing Promotes
Positive Perceptions

-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of GRAHAM Susan
Sent: 29 June 2009 16:17
To: [log in to unmask]
Subject: [data-protection] Updating banking information

Our Finance department have heard on the grapevine that the Information
Commissioner has issued best practice advice that they should only update
people's banking information on receipt of written and signed instructions
(ie a letter rather than email).  Does anyone know the origin of this?  I
can't find the guidance on the Commissioner's website, and I can't see how
such advice would be compatible with things like Internet and telephone
banking.

Best wishes

Susan Graham

University Records Manager
Records Management Section
University of Edinburgh
Old College
South Bridge
Edinburgh
EH8 9YL 

Tel: 0131 6514 100
-------------------------------------------
CONTROL YOUR INFORMATION EFFECTIVELY
Creating clear and professional information is the first step to controlling
your information.  For tailored briefings and advice on managing your
information, contact the Records Management Section.
To find out more see http://www.recordsmanagement.ed.ac.uk.


--
The University of Edinburgh is a charitable body, registered in Scotland,
with registration number SC005336.

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