CILIP Training & Development are pleased to announce our September training courses.
Don't forget - CILIP members receive up to 40% discount on all CILIP training.
POSITIVE APPROACHES TO THE NEGATIVE PERFORMER
22 SEPTEMBER 2009, LONDON
Use your own ability to successfully influence and change your people's attitudes and behaviour. This practical and participative one-day course will help you identify motivation, tackle failure positively and improve staff performance through recognition and development.
PROGRAMME HIGHLIGHTS
* Motivating your staff
* The differing perspectives of managers and their teams
* Strategies for improving performance
* Putting it all into practice
FULL DETAILS:
http://www.cilip.org.uk/training/training/2009/md/positiveapproachestothenegativeperformer.htm
HANDLING ENQUIRIES: THE BASICS
29 SEPTEMBER 2009, LONDON
With the right techniques you can tackle any enquiry, even if you know nothing about the subject or the information sources available to answer it. With practical group exercises based on real enquiries throughout, this one-day CILIP training course will guide you through the entire enquiry handling process.
PROGRAMME HIGHLIGHTS
* Interrogation strategies and questioning techniques
* Devising your search strategy
* Efficient searching, finding an answer
* What to do if you can't find one
FULL DETAILS:
http://www.cilip.org.uk/training/training/2009/libinfo/Handlingenquiriesthebasics.htm
GETTING THE MOST OUT OF GOOGLE(tm)
24 SEPTEMBER 2009, NEWCASTLE
Start using Google(tm) in the most effective way and get the answers to quick reference enquiries without having to click through to other sites. This popular CILIP course helps bring the most relevant hits to the top of the search list and provides you with excellent knowledge of basic Google(tm) and Advanced Search.
PROGRAMME HIGHLIGHTS
* How it works and why it matters
* Advanced search functions
* The future- what's going on in the labs
FULL DETAILS:
http://www.cilip.org.uk/training/training/2009/ict/gettingthemostoutofgoogle.htm
TWITTER FOR LIBRARIANS
24 SEPTEMBER 2009, LONDON - HALF-DAY
Gain a good understanding of the new microblogging service, Twitter. This course teaches you what Twitter is, why it's useful within a library context, what libraries and librarians are doing with it and its role within an overall library context. You will create your own profile, start following people, posting 'tweets', using the search options and exploring other Twitter applications.
PROGRAMME HIGHLIGHTS
* What is Twitter
* Library use of Twitter
* Setting up an account
* Creating a profile
* Twitter applications
FULL DETAILS:
http://www.cilip.org.uk/training/training/2009/ict/Twitterforlibrarians.htm
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