We've just had our PCT appeal rejected on the basis that although we
were outside the confidence limits (8%) because our satisfaction rate
had improved, the PCT rejected us. Total rubbish. So folks, don't hold
your breath.
The criteria seems to be:
CI outside 7%
AND
Satisfaction rate less than last year.
It doesn't matter we have proof of 110 pre-bookable appts available
everyday.
Any PCT applying different rules? Tim
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