I would suspect that experience was created by customers being informed
to the best level of the knowledge available to staff focusing
internally within organisational systems constraints, or who were
merely trying to make the system work, whilst attempting to meet all
the diverse requirements presented to them. The customer being then
left to sort out what is presented to them, in order for it to work for
them.
I recall similar incidents when cheque guarantee cards were first
issued, and again when PIN numbers first started to be used. The
issues there were more often to do with making people fit the system,
as it was perceived by the controlling power at each point of contact,
rather than providing sufficient information to properly inform each
customers comprehension about the system, and when looked at carefully
sometimes their own. They often call it progress...
Ian W
> -----Original Message-----
> From: This list is for those interested in Data Protection
> issues [mailto:[log in to unmask]] On Behalf Of
> Bradshaw, Phillip
> Sent: 29 June 2009 16:58
> To: [log in to unmask]
> Subject: Re: [data-protection] Updating banking information
>
>
> My experience, having recently moved home, is that they no
> longer accept "written and signed instructions" without the
> provision of additional security information either by phone
> or via the internet.
>
>
> Phillip Bradshaw
>
> Information Manager
> Clerk to the Council
>
> Room CY4B, County Hall
>
> EMail: [log in to unmask]
>
> Phone: 029 2087 3346
> Mobile : 07890 265987
>
> Fax: 029 2087 3349
>
> Mae Cyhoeddi Cynnar yn Codi Canfod Cadarnhaol
> Proactive Publishing Promotes Positive Perceptions
>
> -----Original Message-----
> From: This list is for those interested in Data Protection
> issues [mailto:[log in to unmask]] On Behalf Of
> GRAHAM Susan
> Sent: 29 June 2009 16:17
> To: [log in to unmask]
> Subject: [data-protection] Updating banking information
>
> Our Finance department have heard on the grapevine that the
> Information Commissioner has issued best practice advice that
> they should only update people's banking information on
> receipt of written and signed instructions (ie a letter
> rather than email). Does anyone know the origin of this? I
> can't find the guidance on the Commissioner's website, and I
> can't see how such advice would be compatible with things
> like Internet and telephone banking.
>
> Best wishes
>
> Susan Graham
>
> University Records Manager
> Records Management Section
> University of Edinburgh
> Old College
> South Bridge
> Edinburgh
> EH8 9YL
>
> Tel: 0131 6514 100
> -------------------------------------------
> CONTROL YOUR INFORMATION EFFECTIVELY
> Creating clear and professional information is the first step
> to controlling your information. For tailored briefings and
> advice on managing your information, contact the Records
> Management Section. To find out more see
> http://www.recordsmanagement.ed.ac.uk.
>
>
> --
> The University of Edinburgh is a charitable body, registered
> in Scotland, with registration number SC005336.
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> Mae'n bosibl bod gwybodaeth gyfrinachol yn y neges hon. Os na
> chyfeirir y neges atoch chi'n benodol (neu os nad ydych chi'n
> gyfrifol am drosglwyddo'r neges i'r person a enwir), yna ni
> chewch gopio na throsglwyddo'r neges. Mewn achos o'r fath,
> dylech ddinistrio'r neges a hysbysu'r anfonwr drwy e-bost ar
> unwaith. Rhowch wybod i'r anfonydd ar unwaith os nad ydych
> chi neu eich cyflogydd yn caniatau e-bost y Rhyngrwyd am
> negeseuon fel hon. Rhaid deall nad yw'r safbwyntiau, y
> casgliadau a'r wybodaeth arall yn y neges hon nad ydynt yn
> cyfeirio at fusnes swyddogol Cyngor Dinas a Sir Caerdydd yn
> cynrychioli barn y Cyngor Sir nad yn cael sel ei fendith.
> Caiff unrhyw negeseuon a anfonir at, neu o'r cyfeiriad e-bost
> hwn eu prosesu gan system E-bost Gorfforaethol Cyngor Sir
> Caerdydd a gallant gael eu harchwilio gan rywun heblaw'r
> person a enwir.
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_______________________________________________________
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