A slightly more cynical way of looking at this is not so such lowering the
level of support, but making the support SEP (Somebody Else's Problem, to
steal an idea from the late great Douglas Adams)
Å 13/05/2009 11:07, "Jon Warbrick" <[log in to unmask]> a écrit:
> On Wed, 13 May 2009, I wrote:
>
>> [...] What's can be missed is that maintaining an original level of
>> support to users under these circumstances might actually require an
>> increase in such expenditure.
>
> I should perhaps have explicitly mentioned that questioning a current
> level of support is of course an entirely legitimate exercise, but should
> be separate from considering an outsourced solution. I suspect that some
> outsourced solutions are, at least partly, a politically acceptable way of
> lowering support costs by providing a lower level of support.
>
> Jon.
--
Darren Stephens MBCS CITP
School of Arts and New Media
University of Hull Scarborough Campus
Filey Road Scarborough
e: [log in to unmask]
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