Dear Colleagues,
Further to my earlier email, I can now confirm that service has been restored to the Ovid databases (AMED, BNI, EMBASE, HMIC, MEDLINE and PsycINFO).
Briefly, the root cause of today's issues (as explained by Ovid's Manager for Online Services) proved to be a corrupt application cache on a faulty server. After purging the cache they confirmed the broken server was once again functioning properly (sorry for using IT terminology!).
Ovid apologise for the inconvenience caused to our users, and for the time it took to track the problem down. They have reassured us that they will be working on ways to better expedite the troubleshooting of problems going forward to minimise loss of service.
NHS Evidence technical staff will continue to work closely with Ovid to prevent any repetition of these problems, and we would like to thank you for your patience whilst this was resolved.
Kind regards,
Pauline
Pauline Mace
Enquiries Manager - NHS Evidence
National Institute for Health and Clinical Excellence
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