Dear all
Re Customer Service Excellence
I am currently reviewing our Customer Services activities at Royal Holloway
University of London. This includes Service level definitions (SDL), reviewing
the first tier of the service model (front line), defining SLD during out-of-core
hours, issues surrounding users with special needs, external users, Customer
Service training etc
If you have recently reviewed your Customer service activities, and they are
working well, I would be very interested to hear from you to share your
experiences and expertise in this area.
If you think I could benefit from visiting your library with this in mind, please
get in touch. I would be thinking about June time for our visits?
Many thanks,
Carol
Carol Sadlowski
Team Co-ordinator (Customer Services)
Bedford Library
Royal Holloway University of London
Egham Hill
EGHAM
Surrey
TW20 0EX
01784 414640
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