I've recently been suffering intermittent loss of Internet connectivity at
home, as reflected by a flashing ADSL light on my VPN router.
My ISP help desk went through all the usual routines before they were
'allowed' to contact BT, which my previous experience of this problem
suggested would ultimately be necessary.
Among these routines were: disconnecting other devices from the BT socket;
trying a different ADSL filter; connecting to the test socket inside the BT
wall panel; removing my fixed IP address; and trying a different router.
Each routine necessitated another call back from me to report the failed
attempt, and eventually they grudgingly accepted the fact that BT would have
to intervene.
Are all these suggestions simply an attempt by my ISP to fudge the issue and
hope it will go away of its own accord? What happens to those customers who
do not possess spare ADSL filters and routers?
Robert
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