Hi Ken,
There is some interesting meterials about the customers' involvement in the design process in the field of mass customisation.
Have a look at this list:
Berger, C. and Piller, F. Customers as Co-Designers. The SAP Magazine, 120. 12-16.Hippel, E.v. Democratizing innovation. MIT Press, Cambridge, 2005.Zhang, X. and Chen, R.-q., An Empirical Study on Value Co-creation System by Integrating Customers. in Management Science and Engineering, 2007. ICMSE 2007. International Conference on, (2007), 1068-1073.Ulrich, P.V., Anderson-Connell, L.J. and Wu, W. Consumer Co-design of Apparel for Mass Customization. Journal of Fashion and Marketing and Management, 7 (4). 398-412.
Good luck,
Morteza Pourmohamadi
www.pourmohamadi.net
--- On Tue, 4/21/09, Thomas Schoenweitz <[log in to unmask]> wrote:
From: Thomas Schoenweitz <[log in to unmask]>
Subject: Re: Research Request: Co-Creation
To: [log in to unmask]
Date: Tuesday, April 21, 2009, 1:49 PM
Hi!
I am writing a thesis about Service Design and that generally has to do with
some kind of co creation.
Some of my references that might help with your request:
- Pinhanez C. 2009. Services as Customer Intensive Systems. Design Issues
25(2): 3-13
- Henri Barki and Jon Hartwick. 1994. Measuring User Participation,
User
Involvement, and User Attitude. pp. 59-82.
- RICHARD B. CHASE. 1981. The Customer Contact Approach to
Services:Theoretical Bases and Practical Extensions
Some Service Design Processes in theory:
- Ramaswamy,
- ISO,
- Edvardsson & Olsson (found in Bullinger & Schreiner, 2003)
- Edvardsson & Olsson,
- Scheuing & Johnson,
- Ramaswamy,
- Jaschinski,
- Shostack (found in Schneider et al., 2003)
Service Design Processes in Praxis:
- www.designthinkers.nl (there is a slideshow on the page)
- www.enginegroup.co.uk
- IDEO (Tom Kelley: The Art of Innovation)
Hope I could help.
Best regards,
Thomas
Student, MHMK Munich
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