If anyone else put an out of office message on nhs mail prior to
upgrade, the upgrade seems to have removed mine.
Not sure what else it has done - can't connect from the surgery...
In message <003801c9a673$a3e36b50$0502a8c0@fx64>, Alun Price
<[log in to unmask]> writes
>
>I had so much hassle converting to POP3 and installing the Whale
>client that I have now put an out of office on my NHS account saying
>that I am no longer using the NHS address and if you really want the
>message to get to me use my [log in to unmask]
>
>I also made the mistake of using the Outlook batch file and it screwed
>up my Outlook took an hour to unravel the mess it made.
>
>Alun Price
>
>
>
>
>
>From: GP-UK [mailto:[log in to unmask]] On Behalf Of Cherry
>Cullen
>Sent: 16 March 2009 19:55
>To: [log in to unmask]
>Subject: Re: NHS.net mail migration
>
>
>
>Thank you Saul, now I feel better!
>
>
>
>I did exactly as instructed in the emails and logged in on the web, no
>problem, pretty new format which looks like Outlook. Having
>established that my user name and password worked I then tried to
>set up Outlook. No luck, password window kept popping up and
>despite putting in what I know are the correct user name and
>password it just kept popping up. So I have left it alone, logged in via
>the web and coped without my address book for today. I have email
>the helpdesk rather than fiddle with any settings.
>
>
>
>I hope for magic later in the week!
>
>
>
>Cherry
>
> ----- Original Message -----
>
> From: Saul Galloway
>
> To: [log in to unmask]
>
> Sent: Monday, March 16, 2009 2:45 PM
>
> Subject: NHS.net mail migration
>
>
>
> My feedback is 1.5 hours to get back to square 1, running IMAP on
> XP SP3, Outlook 2003
>
>
>
> These items were unhelpful
>
>
>
> 1. Upgrading the password rules without mentioning it in the
> briefing document was unhelpful. Now requires 3 out of 4 , at least
> one uppercase, at least one lowercase, a number, or a non
> character e.g. tilde
>
>
>
> 2. Not documenting (or at least where I noticed it) that the new
> password doesn?t accept double letters e.g. LL
>
>
>
> &these borked my carefully followed upgrade instructions and
> thwarted the local HIS helpdesk for some time
>
>
>
> 3. 20 minutes wait to get through to nhs.net helpdesk, apparently
> its not going smoothly for several people!
>
>
>
> 4. The nhs.net login page has a password reset option, which the
> nice man told me they know doesn?t work and just lock you out of
> your account. So why?s the link still there!!! Because the first thing
> you do when trying to get past 1 & 2 is force a reset.
>
>
>
> 5. The batch file I was instructed to run to automatically configure
> my Outlook for access to my new ?upgraded? account,
> disconnected my personal folders, i.e. it set up a whole new virgin
> profile rather than tweeking the connection settings for the old
> one. Consequently the 85 page pdf upgrade instructions were not
> available to me as they were in my personal .pst
>
>
>
> 6. Searching on ?outlook migration? not have any entries come up
> on the logged in nhs.net ?help? so when you eventually do get
> logged in to browser mail there were no extra clues there.
>
>
>
> 7. Having a glossy welcome mail when I did get in to my mail did
> help though.
>
>
>
> We hope you enjoy using the new service.
>
>
> Yours sincerely
>
>
>
> Will Moss
>
> Programme Head, NHSmail
> NHS Connecting for Health
>
>
>
> Well that at least raised a smile. If I get the ?improved? NHS mail
> again I will decamp to Gmail permanently.
>
>
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--
Mary Hawking
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