Research into Institutional Complaints and Appeals Procedures launched
NUS is pleased to launch our Research into Institutional Complaints and Appeals Procedures in England and Wales. This report follows our survey earlier in the year and focus group at the HE Conference NUS.
There was a good article about the report in the Guardian yesterday:
The report highlights a number of areas of concern – the key one being the length of time taken to resolve a complaint or appeal in some universities. Several students' unions cited examples of the process taking several years and the student giving up due to the length of time.
The other main area of concern was the perception of amongst students that complaining would have a detrimental impact on their relationship with academic staff - especially for postgraduate research students with their one-on-one relationship with their supervisor.
We hope you will use the report to discuss, and review, your institutional complaints and appeals procedures with your institution. We will be working with the Academic Registrars' Council at the national level to ensure buy-in.
All the best,
Vice President (Higher Education)
National Union of Students (NUS)
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