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Subject:
THE Student Experience Survey
From:
"Killick, Selena" <[log in to unmask]>
Reply-To:
Killick, Selena
Date:
Thu, 15 Jan 2009 09:29:03 -0000
Content-Type:
text/plain
Parts/Attachments:
text/plain (27 lines)
How can you tell if your customers think your library is good? The Times Higher Education's Student Experience Survey has been published today detailing students' satisfaction with their library and its opening hours. For those of you interested in performance measurement within libraries some useful information is available on the SCONUL Performance Portal at: http://vamp.diglib.shrivenham.cranfield.ac.uk/ <http://vamp.diglib.shrivenham.cranfield.ac.uk/> Information on Library Customer Satisfaction Surveys can be accessed from http://vamp.diglib.shrivenham.cranfield.ac.uk/quality <http://vamp.diglib.shrivenham.cranfield.ac.uk/quality> Selena Killick Research & Development Officer DCMT Library Cranfield University Shrivenham Swindon SN6 8LA United Kingdom http://diglib.shrivenham.cranfield.ac.uk/ <http://diglib.shrivenham.cranfield.ac.uk/> [log in to unmask] <mailto:[log in to unmask]> Tel: +44 (0)1793 785561 Fax: +44 (0)1793 785555
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