For info (see below)
Lynda
Lynda Bowler
Public Access and Web Officer (dept ITLO)
Devon Library & Information Services
Great Moor House
Bittern Road
Sowton
Exeter
EX2 7NL
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Tel: 01392-385292
Fax: 01392-384316
e-mail: [log in to unmask]
www.devon.gov.uk/libraries
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-----Original Message-----
From: Fliss Clooney
Sent: 29 January 2009 11:14
To: Lynda Bowler
Cc: Mark Peasley
Subject: RE: My Guide problems
Hi Lynda
We have had intermittent problems with the site - I spoke to our
Regional Manager who says that they are aware of the problem and are
working to fix it. However even though we have had some problems - this
has not stopped the programme from running well. Some of the staff have
even picked up on this as an ideal learning opportunity as many
beginners are afraid that they have "broken" the computer if something
goes wrong. Staff here are using the site problems as an example of how
the internet itself and websites in particular can be the cause of the
problem!
The technical problems do seem to be intermittent and some libraries
have not experienced any problems at all, whilst others are working
round the problem.
Hope this helps
Fliss
Fliss Clooney
Learning Development Librarian
Barnstaple Library
Tuly Street, Barnstaple, EX31 1EL
Tel: 01271 388625
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Website www.devon.gov.uk/library
Disclaimer www.devon.gov.uk/email.shtml
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-----Original Message-----
From: Lynda Bowler
Sent: 29 January 2009 10:55
To: Mark Peasley; Fliss Clooney
Subject: FW: My Guide problems
Have we had problems with this?
Lynda
-----Original Message-----
From: lis-pub-libs: UK Public Libraries
[mailto:[log in to unmask]] On Behalf Of Rosemary Hill
Sent: 29 January 2009 10:50
To: [log in to unmask]
Subject: My Guide problems
Surrey Libraries are currently in receipt of funding to deliver the
Myguide User
Journey product via their UK Online registered libraries. Since
December we
have been experiencing considerable difficulties with the Myguide
platform. At
times we are unable to access the site, download the programmes,
freezing
etc. Is anybody else experiencing similar?
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