CILIP Training & Development are pleased to announce our March training courses. 
Don't forget - CILIP members receive up to 40% discount on all CILIP training.

MOVING INTO MANAGEMENT
11 MARCH 2009, LONDON
Identify and explore the developing role of managers in information and library services.  You will learn how to achieve results through motivation, communication and delegation and discover practical ways to deal with difficult situations on this well established one-day course.

PROGRAMME HIGHLIGHTS
* Balancing staff and service needs
* Employee engagement
* Case studies and practical work
FULL DETAILS: http://www.cilip.org.uk/training/training/2009/md/movingintomanagement.htm

EVALUATING THE IMPACT OF YOUR LIBRARY
12 MARCH 2009, LONDON
Designed for library/information services managers, this one-day course will help you move beyond performance indicators to see the effectiveness of your service. Learn how to get to grips with evaluating service impact, incorporating this effort into the overall service monitoring and evaluation process, and learn how to put the evidence of success across in convincing ways.

PROGRAMME HIGHLIGHTS
* Finding useful impact indicators
* How can you tell that you are making a difference?
* Collecting evidence
FULL DETAILS: http://www.cilip.org.uk/training/training/2009/mp/Evaluatingimpactofyourlibrary.htm

NEW COURSE: MANAGING TEAMS AT A DISTANCE
25 MARCH 2009, LONDON
Delivering responsive services, extending service hours and providing flexible working - these are the often challenging realities of today's library or information service. This intensive one-day CILIP workshop will explore how to manage teams at a distance and provide practical ideas and examples to help your team succeed, for the benefit of users and staff alike.

PROGRAMME HIGHLIGHTS
* The advantages and challenges
* Communication, competence and commitment
* Delivering consistent services
* Dealing with difficult and sensitive situations
FULL DETAILS: http://www.cilip.org.uk/training/training/2009/md/managingteamsatadistance.htm

HANDLING ENQUIRIES REMOTELY: 
EFFECTIVE ENQUIRY ANSWERING BY PHONE AND EMAIL
31 MARCH 2009, LONDON 
Responding to enquiries by phone or email, we are deprived of almost all the clues we take for granted face-to-face. With no eye contact, facial expression or body language it's vital to manage communications with the enquirer effectively. Designed for experienced enquiry handlers, this highly practical course demonstrates the special techniques needed in managing and operating a remote enquiry service. 

PROGRAMME HIGHLIGHTS
* Setting up and running your service
* Handling tricky enquiries
* Delivering your answers
FULL DETAILS: http://www.cilip.org.uk/training/training/2009/libinfo/Handlingenquiriesremotely.htm

You can browse our full selection of courses for March and the rest of 2009, online. See what we have in store: http://www.cilip.org.uk/trainingcourses
 
Don't forget, all CILIP members receive up to 40% discount on all CILIP Training courses.