Hello,
A user pointed out that none of the links we use to access Web of Knowledge
worked any more. Like you, we can get access to WoS if we choose a different
way in, which is how we noticed that the URL had changed.
I have now adjusted the links on our intranet (we don't use Metalib or any
intermediary service) but it was a bit frustrating that we weren't told
beforehand that things were going to change.
So, a similar, but different, problem.
Ann
Ann Brew
Library and Information Services Manager
Cancer Research UK
44 Lincoln's Inn Fields
London WC2A 3PX
Tel : 020 - 7269 2868
E-mail : [log in to unmask]
On 6/1/09 15:30, "Jayne Moss" <[log in to unmask]> wrote:
> Dear All
> Here at Plymouth we access all our electronic resources through Metalib
>
> Since Thomson changed the interface for Web of Knowledge (back around
> April/May 2008 I think), we have been having problems with accessing WoK via
> Metalib. If a customer logs into the native WoK interface (within Metalib),
> closes the database, and then later tries to access it again they get an error
> message saying 'HTTP Status 404 - //wos'. At the bottom of the message it
> says Apache Tomcat /5.5.25. We have contacted Thomson and Ex Libris about
> this and both say it is not a problem at their end. It seems to be related to
> cookie/token session timeouts but is NOT a problem if customers go direct to
> WoS without signing into Metalib first. Our users are becoming increasingly
> frustrated with this problem and we are now having to consider putting a
> direct link to WOK outside of Metalib - something we would have preferred not
> to do.
>
> Has anyone encountered similar problems?
>
>
> Jayne Moss
> Senior Subject Librarian
> Academic Support
> University of Plymouth Library
> Drakes Circus
> Plymouth
> PL4 8AA
> Tel: 01752 587116
> Email: [log in to unmask]
>
>
>
>
>
>
> lis-e-resources is a UKSG list - http://www.uksg.org/serials
> UKSG groups also available on Facebook and LinkedIn
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lis-e-resources is a UKSG list - http://www.uksg.org/serials
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