Turpin Distribution (www.turpin-distribution.com
<http://www.turpin-distribution.com/> ) is launching a new comprehensive and
fully integrated e-commerce service for journal subscriptions. The new
service will be open to all our journal publishers and customers; it will
provide a superior level of functionality and ease of use for journals
subscribers.
Customers will be able to search for titles across all Turpin's publisher
clients and view prices, by geographic region, type and currency. Once
registered and logged in customers will then be able to manage their account
and subscribe to multiple titles in one go. The system enables libraries
to:
* Subscribe to one or more journals, collections and databases
using the secure shopping cart and pay securely online by credit card.
* View their order and transaction history for all orders placed
via the new site and manage their account, including multiple ship-to
addresses and change ship-to addresses with immediate effect.
* Select calendar year or anytime-start subscriptions, if
applicable, and select the start issue of an anytime-start subscription.
* Renew subscriptions and pay proforma invoices sent by Turpin as
part of the renewals process. We will also be implementing email renewal
campaigns for 2009, customers will be able to seamlessly link to the renewal
page in their account with the invoice number and access key information
pre-filled for their convenience.
Journal publishers will benefit from a higher level of customer satisfaction
through ease and speed of subscription procurement and a simplified, faster
renewals process which should reduce false lapses. They will also receive
all the additional marketing information provided directly by their
customers via the registration process, and as it is fully integrated, the
changes customers make through the account management system are registered
in our UK and US distribution centres and in our publisher reports with
immediate effect, ensuring that publishers have the most up-to-date
information about their customers as possible.
For further information please contact Chris Ingram, IS Director at:
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lis-e-resources is a UKSG list - http://www.uksg.org/serials
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