I am also in complete agreement.  We send out overdues rather than
underdues but, like others, have it written into our rules that the onus
is on borrowers to be aware of due dates.  We also state that failure to
receive notices for whatever reason cannot be accepted as a reason for
late return.


Catherine Baker
User Services Manager
The Library, University of East Anglia
Norwich NR4 7TJ

Tel: 01603 593507
 


-----Original Message-----
From: A general Library and Information Science list for news and
discussion. [mailto:[log in to unmask]] On Behalf Of R Turner
Sent: Tuesday, December 02, 2008 12:31 PM
To: [log in to unmask]
Subject: Re: Reminders and Fines

Completely agree with Paul. In fact we have written into our library
regulations the fact that courtesy notices are just that and that
failure to
receive them will not invalidate any subsequent proceedings or action. 
--------------------------------------
Ruth Turner
Deputy Librarian(Resources Management)
University of Bradford
01274 233367 

-----Original Message-----
From: A general Library and Information Science list for news and
discussion. [mailto:[log in to unmask]] On Behalf Of Paul Gorman
Sent: 02 December 2008 11:59
To: [log in to unmask]
Subject: Re: Reminders and Fines

Hi,
There is absolutely no way I reimburse in this case. Courtesy notices
are just that - a courtesy. Our policy is exactly the same as yours - it
is the responsibility of the borrower to ensure that books are returned
on time, that's why we have date stamps and students are able to check
their accounts online. I'd stand firm on this one
cheers,
Paul

Paul Gorman
Librarian
Glasgow Metropolitan College
60 North Hanover Street
Glasgow
G1 2BP
T: 0141 566 4132
E: [log in to unmask]
>>> Paul Williams <[log in to unmask]> 12/02/08 11:32 AM >>>
Just a quick question to everyone to get a feel for what goes on
elsewhere...

We recently experienced a problem with our email 'underdue' reminders to

students (emails sent when a book is due the next day). The reminders
were 
sent from our systems, but our email server failed to deliver them for
about a 
week.

As a gesture of goodwill, we've halved the fine for any students who
failed to 
renew their loans and accrued fines because of this, but we also have
one 
student who is determined that this is not good enough, and wants all 
students fully reimbursed. I've explained that underdues are a courtesy
service 
and it is the responsibility of the borrower to ensure that loans are
returned or 
renewed on time regardless of them, but he does not agree and is
determined 
to take things further.

So, I just wondered what the policies of other libraries are? Would you 
reimburse or not?

Kind Regards

Paul Williams
Team Leader: Systems & Access Services
[log in to unmask]
University of Worcester


Glasgow Metropolitan College
Scottish Charity Number SC036198

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