Hi,
There is absolutely no way I reimburse in this case. Courtesy notices
are just that - a courtesy. Our policy is exactly the same as yours - it
is the responsibility of the borrower to ensure that books are returned
on time, that's why we have date stamps and students are able to check
their accounts online. I'd stand firm on this one
cheers,
Paul
Paul Gorman
Librarian
Glasgow Metropolitan College
60 North Hanover Street
Glasgow
G1 2BP
T: 0141 566 4132
E: [log in to unmask]
>>> Paul Williams <[log in to unmask]> 12/02/08 11:32 AM >>>
Just a quick question to everyone to get a feel for what goes on
elsewhere...
We recently experienced a problem with our email 'underdue' reminders to
students (emails sent when a book is due the next day). The reminders
were
sent from our systems, but our email server failed to deliver them for
about a
week.
As a gesture of goodwill, we've halved the fine for any students who
failed to
renew their loans and accrued fines because of this, but we also have
one
student who is determined that this is not good enough, and wants all
students fully reimbursed. I've explained that underdues are a courtesy
service
and it is the responsibility of the borrower to ensure that loans are
returned or
renewed on time regardless of them, but he does not agree and is
determined
to take things further.
So, I just wondered what the policies of other libraries are? Would you
reimburse or not?
Kind Regards
Paul Williams
Team Leader: Systems & Access Services
[log in to unmask]
University of Worcester
Glasgow Metropolitan College
Scottish Charity Number SC036198
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